Excellent service
Excellent service, streamlined results emailed within 24hours.
By Amanda B.
Response from Better2Know· Jun 14, 2020
Thank you for taking the time to review us Amanda, we were pleased to help you.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Excellent service, streamlined results emailed within 24hours.
By Amanda B.
Response from Better2Know· Jun 14, 2020
Thank you for taking the time to review us Amanda, we were pleased to help you.
An excellent service. Very personalised with access to someone who can help with advice and dealing with issues. Thank you Louise! I highly recommend Better2Know.
By Aiden
Response from Better2Know· Jun 14, 2020
Thank you for taking the time to review us Aiden, we were pleased to be able to hear you.
Help deal with my anxiety while waiti g for my results, the reportin teamwhere very suportive
By Patricia
Response from Better2Know· Jun 14, 2020
Thank you for taking the time to review us Patricia, we were delighted to be able to help you.
Excellent customer service and knowledge shown by the caring staff. They took me through the products and took time to explain the process. The results came back very quickly. Thank you all for your professionalism.
By S.J.B
Response from Better2Know· Jun 14, 2020
Thank you for taking time to review us SJ
I found the service very professional and efficient. When I called up and spoke to Margaret, she managed to reassure any concerns I had. This was much appreciated in these challenging times. Thank you :)
By Adam
Response from Better2Know· Jun 13, 2020
Thank you Adam, we were pleased to help you.
From day one my agent, Rocio, sounds funny even saying “my agent” because over the course of only a short amount of time she became my friend, Rocio was always there, above and beyond, in every aspect. Every bump in the road Rocio was there to hold my hand, more than I could of dreamed. But every other tiny aspect she was there for me. She always got right back to me, answered every question, even the stupid ones. She is honest and she is been there for me like a best friend. She held my hand to the finishing line. Rocío you are a 5 stars😊😊😊😊
By Manuel Jesus Cardenas R.
Response from Better2Know· Jun 13, 2020
Thank you for your review Manuel, we were pleased to be able to help you
Very professional company. I have been in a very stressful situation and Luisa has been with me at every step, listening and helping. They arranged my appointment at a clinic and the service there was very smooth and fast. I got my results even faster than expected and they even arranged a Doctor Consultation for me. All the staff is very knowledgable and helpful, but specially Luisa and Louise. I am very pleased with the service and I recommend this company as the service has been beyond expected.
By Rocio
Response from Better2Know· Jun 13, 2020
Thank you for taking the time to review us, we really appreciate it
My Covid 19 antibody test arrived quickly. Took my sample, sent it off and got my result within two days which I'm very pleased with. Good communication with the Customer service team. Would use Better2Know again in the future!
By Lara
Response from Better2Know· Jun 12, 2020
Thank you Lara for your kind words. We were pleased to help you.