Louise was personable and very…
Louise was personable and very supportive during an anxious time.
By BC
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Louise was personable and very supportive during an anxious time.
By BC
Whilst the staff are very accommodating The management refused a refund despite my explanation for the reason for the cancellation, Unfortunately it fell within their non negotiable terms and conditions An act of avarice , which will not be forgotten . Can’t comment on the level of service as I didn’t actually receive any but paid £550 A lesson learnt on my behalf but let this be a word of warning to others
By Chris D.
Friendly and efficient
By Philip
was easy to contact support when there was an issue with the testing centre
By David
Very easy and fast turnaround.
By S W.
fast and effiicient service
By Em
Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.
By Angela
friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.
By Jay F.