Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Very efficient and quick, provided advice and communicated clearly and promptly. Many thanks!
By Steve G.
Response from Better2Know· Sep 12, 2020
Thank you for taking the time to review us Steve. We were delighted to be of service to you.
Excellent service we had to book private tests for a trip to Cyprus, which imposes a very small window to get Covid results. 10/10, I recommend this company every time. David & Sue Grainger, Swindon.
By David G.
Response from Better2Know· Sep 11, 2020
Hello David and Sue, Thank you for taking the time to leave us a review, we really appreciate it. Have a great (and safe) time in Cyprus.
Excellent service from start to finish! Fast and efficient, many thanks
By Dawn G.
Response from Better2Know· Sep 11, 2020
Thank you for taking the time to review us Dawn, we were pleased to help you.
Being unfamiliar with the whole process, Better2know made it all very simple and straightforward to understand, together with their excellent customer service I couldn't fault them, they did more than it said on the tin! Faultless!
By GRAHAM S.
Response from Better2Know· Sep 11, 2020
Thank you for your kind words Graham, we were pleased to help you.
Very professional and efficient service in all respects, highly recommend to others in need of a COVID 19 test.
By Tom
Response from Better2Know· Sep 11, 2020
Thank you for taking the time to review us Tom
Excellent service and communication. Very quick results. Royal Mail however....., may be better for the nerves to use a courier!
By Mrs B.
Response from Better2Know· Sep 11, 2020
Thank you for leaving a review Mrs Baxter. We are sorry Royal Mail are under tremendous pressure at the moment which is why we are tracking everything to make sure we know where it is. Some parts of the country are better than others.
Expensive and basic for what is it.
By Andrew
Response from Better2Know· Sep 10, 2020
Dear Andrew, I am sorry that you have left a bad review. We have investigated your booking, and cannot see any contact with you when you expressed any issue. We would like to know more about why you have raised an issue. Please can you contact us about this. Thank you.
I had covid test , so did my husband . Excellent service . Had my queries answered by telephone immediately . Would highly recommend, brilliant service . Thank you .
By Dee
Response from Better2Know· Sep 7, 2020
Thanks Dee. We were pleased to be able to help you both :-)
