Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
I had a great experience with Better2know,I had a COVID PCR test for my mother and all the information & queries were dealt promptly.The 24/7 chat service is very good.Louise Wright the service manager was excellent.Thank You
By cracy P.
Response from Better2Know· Feb 19, 2021
Thank you Cracy, we were pleased to help you and your mother.
I had a great experience with B2K. I called to get into on a Fit to Fly certificate. Louise kindly explained all the info and I was able to order a home test at home. The kit arrived in perfect condition, instructions were well explained and my results arrived on time the next day. Very happy with the place and service.
By Lucia Coll M.
Response from Better2Know· Feb 17, 2021
Thank you Lucia, we were pleased to help you!
Excellent service, very efficient, professional and with a wonderful customer support. Will use it again and I warmly recommend it.
By Cecilia S.
Response from Better2Know· Feb 17, 2021
Thank you Cecilia, we were pleased to help you.
I like the way they can be reached constantly & helping/serving attitude
By Ratabari
Response from Better2Know· Feb 17, 2021
Thank you Ratabari, we were pleased to be able to help you.
Louisa from Better 2Know was really kind and supportive in providing me a quick and complete result.
By Corrado M.
Response from Better2Know· Feb 16, 2021
Thank you Corrado, we were pleased to help you.
Excellent, efficient and helpful service. I accidently ordered the kit without the fit to fly certificate (make sure you know which is which!) and upon calling to ask if I could add it on, I had it in my email inbox along with the pathology report in a matter of hours. The helpline is open 24/7 to call and email and kept me updated throughout. Can't recommend them enough, total lifesavers!
By Lorna M.
Response from Better2Know· Feb 15, 2021
Thank you Lorna, we were pleased to help you.
Great Service, Dealt with Max who was really helpful. Will definitely recommend them.
By M D.
Response from Better2Know· Feb 15, 2021
Thank you for taking the time to leave us a review, we really appreciate it.
I have had a great experience with better2know, I was skeptical at first because you don't get any informatioj unless you register, but it was all worth it; as everything becomes clear and easy afterwards.
By Unnamed
Response from Better2Know· Feb 12, 2021
Thank you for taking the time to review us. We have a 24/7 team of people to answer your phone and webchat queries and they should be able to answer all your questions.
