Better2KnowReviews of better2know.com

Legitimate REVIEW. Don't trust the positive reviews, they're employees. You can even verify it my facebook im a legitimate person. Juan Ramon Santiago. Don't trust this company if you're needing a PCR test for travel. I followed all their protocols STRICTLY. kept following up my results ahead of time, only to learn that THEY LOST my sample. Caused a delay in my flight, all the hassles, cost and damage and they won't refund or respond to you properly. AVOID AT ALL COST. not worth your money. Fraudulent testing center.

Terrible service, avoid when possible. They've sent day 5 test to a wrong address and now they are refusing to do a refund and want me to contact the Royal Mail while Royal Mail clearly states that it should be the sender not the receiver to deal with this. Support representative [name is removed by Better2Know request] just keeps repeating with the same template email no matter what I explain to her about the situation. I've called them already 5 times and it's impossible to get through the bureaucracy there.

The Better2Know team are consistently excellent. I have used them many times for both the PCR travel test and the Day 2 & Day 8 arrival testing. On every occasion, the test kits arrive swiftly, the returns systems is easy, and their turnaround time for results is exceptional. Above that, they have 24/7 customer support line which is always answered within a couple of rings and the team there are exceptionally helpful, knowledgeable and resolve with a query quickly and effectively. The better2know is a excellent example of customer service. I would highly recommend them to anyone.

I use this company every time as they have a streamlined service without any flaws. They are competitive and supportive. I would recommend to use them especially for travel certificate (PCR) as it’s a eady service to use for essential work travel into Africa.

Better2know, provided a great service that was efficient and quick. The PCR kit was simple to use and the speed of the results was exceptional. Thanks Ivan

Excellent. We where in France & had to get home asap as my mum in-law passed away. They had results back to us within 3hrs. & It was 1am when we contacted them. I have just sent for more tests for our next trip.

I had an awful experience with this company and would never recommend using them. I paid £90 for a test to release expecting the test kit to be delivered on day 5, as stated on their website. Day 5 was a Saturday. I waited until around 4pm and my test still hadn't been delivered. I called them and they said they had posted it but Royal Mail had not delivered it and there was nothing they could do as it's the weekend, so I just had to wait. I was understandably annoyed by this as I was only in the UK for 11 days so I was counting on this test! The call centre hung up on me twice and gave no solution to fix this problem. My test kit arrived in the afternoon of day 7 and even though I posted it back immediately, I did not get my test results until day 9 (1 day before I was legally allowed to stop quarantining anyway). When I called to complain, I requested to speak to a manager. They eventually put me through after telling me no managers were available but the phone just rang out. This happened 3 times. I did not receive any refund and no apology was given. The call centre staff were unhelpful and quite frankly rude. This system was a total rip off and waste of money and the company should not be on the governments approved list in my opinion if they cannot offer the required service.

Really good service and nice professional people on the phone.