Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Absolutely excellent service all round, extremely efficient, friendly and helpful staff and 100% reliable…test certificates received within minutes of completion. Takes away all the added stress of having to do a test for travelling. Highly recommended.
By Jennie
Coulnt be better, Sara is amazing profesional!!! Amazing Thanks Sara
By Miguel
Fantastic service when using them for COVID testing, extremely attentive and immediately responsive to questions. I cannot rate them highly enough
By Alan
So impressed with this service. Brilliant customer service and I would highly recommend!
By Nathan E.
Throughout my experience I have had, everyone has been extreamly helpful even when I wanted to change my test 2 hours prior to my appointment, this was easily arranged. Would recommend
By customer
Everything was very slick from beginning to end. The appointment process, test clinic (in and out in 10 minutes). Speed of results were inside the stated window. After care, once I had absorbed the results, was impressive. The whole experience was a first for me and it was indeed 'Better to know' my overall impression was that they cared. One special mention must go out to Louise Wright, most impressive!
By David R.
I experienced exceptional customer service from Louise. I returned two blood samples both of which had clotted, despite closely following the instructions for drawing blood. On the third attempt I experienced a problem with the collection tube - managing to snap the top of it whilst trying to unscrew the overtight lid. Louise was patient and understanding and has promised a full refund. I'm sure I caused considerable frustration, but I experienced exceptional support and customer care, throughout.
By Paul L.
I phoned better 2 know trying to get a test booked as quickly as possible as I was worried I’d been exposed to HIV and was very scared - my case was handled by Eneil, who was beyond helpful and did everything he could to help me. He was extremely supportive and talked me down from a bit of a breakdown once he noticed that I was getting upset, and I can’t describe how big of a difference it makes to speak to someone who genuinely cares and is non judgemental in a situation like this, it made things a lot easier for me and I can’t thank him enough. I would 100% recommend this service for anyone who is worried and needs peace of mind, they have been amazing.
By Scarlett A.
