Very friendly staff
Very friendly staff, dealt with very quickly
By Steven
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
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Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Very friendly staff, dealt with very quickly
By Steven
Easy to do quick results
By paul
Excellent service - allowing me to take greater control
By IAIN
The consultation of this company is very detailed, the response is very timely, the service is very good, and gifts are given as gifts.
By lin X.
I only used AI chatting to locate A clinic near me, because I couldn't find one when I enter my zip code, kept sending to Canada even when I tapped on US. So chatting was my way to go. It was pretty efficient and explained that there is clinics near me. JUST NEED TO CHANGE KM TO MI. N THE RADIUS ON LIST OF CITIES OR MAP, DOES NOT SHOW ANY IN PC. AI ensured there is. I live in California
By Lilly S.
They help in time and they are straight forward.
By Godfrey M.
Very poor service all round, from start to finish, I had to chase results numerous times and when I did eventually receive them there was very little proper clinical information and inadequate to use by clinicians and doctors, so I had to start again with the NHS service. Don't waste your money and time on this company. Support was also only 1 Star and just pumped out the usual company standard responses. Probably AI driven. Beware as it's your health that is at risk if you use this company.
By iain G.
Truly ABHORRENT!! I made an appointment for a private STI test for my friend who had been sexually assaulted and escaped a 14 year long abusive relationship. I put everything in my name and used my number to protect her, I paid £340 and arranged for her to travel to me so that she had support and didn’t have to deal with this any more than she had to. She spent 2 hours and over £100 in fuel for Better2Know to cancel on us when we were already en route to the appointment. They couldn’t find a solution. We had to reschedule to Monday in the midlands where she lives, and she had to go alone which was unbearably traumatising. We were not given a reason for the last minute cancellation. I am disgusted they did this to her. I asked for a partial refund for this abhorrent service and to try and recoup some costs which was denied by their manger. If youre a sexual assault survivor - AVOID this GROTESQUE company you cannot trust a damn thing they say or do. When incompetence reaches a level better described as 'Evil.'
By Helen H.