Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
The very quick turn around of results in excellent. The availability of staff to answer phone call queries promptly &politly and also the return emails with any queries are promt. HIhgly recommend better2know. Ann-Marie Carlow Ireland
By Ann Marie B.
Muy atentos, y muy satisfecho con la ayuda, las respuestas, muy acertado.
By Jean
Good hand fast service
By Abakkuz “Andrés” V.
This company is built on overcharging people for a service that is unnecessary, and sometimes free. Fifteen minutes after making an appointment, I called to cancel. I was refused cancelation and refund because I agreed to the terms and conditions. The very nasty receptionist was less than helpful. It's a scam, streer clear.
By Rupertjeremiah X.
The website is user friendly and makes a lot of sense. They have clinics all over and their bot is actually helpful! You can call or submit your question so their team can get back to you. Overall, good experience and seems like a great service.
By Katherine W.
Muy buen chat
By Dylan J.
Complete wrong quotations on the website with insanely inflated prices. Original quote was 4000 HKD (~500 USD) and when I wrote an email to them, they quote me 8000 HKD (1000 USD), and they just say website pricing is corrected. I checked with several local clinics and hospitals and even they only quoted 800 HKD to 1200 HKD. Fairly sure it's a scam. I would not trust them.
By Calvin
Awful service and no results- exorbitant pricing and false statements. I paid hundreds of dollars for a test my doctor could do for free as a rush service. Here I am 6 days later (on a 3 day test) ad still no results. Also I had an "appointment" for the test. I arrive and no appointment at all, its a turn up and wait service. BLANTANTLY misleading in all their statements. Do yourself a favour and save your money and go to your doctor.
By Y G.
