Best BrillianceReviews of bestbrilliance.com

My husband buy me 4.1carat platinum lab diamond ring the ring is ok but we need some paper showing wat is is 4.1carat diamonds call no respond steel waiting company send IgI certificate for 2carats we need prove wat we bought 4.1 carats of diamonds and it is platinum ring 4.1 , we call many times to get paper from you co. But no respond IGI setting tell us it is only 2c we need paper from you saying 4.1 c we do not need IGi sweet we just need to know wat we bought 4.1 c ring very bad

I ordered a ring that looked beautiful online but when I received it, it looked extremely cheap. So I started a return request the same day as the delivery. I was told that someone would contact me within 24 hrs to begin the process. A man by the name Paul contacted me but attempted to convince me to keep the ring instead, I replied shortly after receiving that email and told him no thank you I’d like to proceed with the return. After that I didn’t not hear from anyone for over a week. I finally called and was able to reach someone after a few tries. I was then emailed with instructions on how to return the ring. I followed all steps accordingly and was told that I would receive a return with in a week after the ring reached their office. A month went by and NOTHING! So again I had to call and call. Finally the second day I reached someone and miraculously the refund was issued the next day. Which means they could have done that all along! The whole hassle free rerun policy is everything but hassle free!

Update 4/3/2025: I have contacted Best Brilliance on multiple occasions so that I can return the item that they sent me that was not my original order. Paul has been harassing me via phone calls, texts, and emails, trying to get me to speak with him. I am only interested in returning the White Gold ring that they sent me when they were supposed to fix my Yellow Gold ring that I purchased. Best Brilliance is now threatening and trying to bribe me into taking my review down instead of honoring my consumer rights to a return and refund of the WRONG item and my right to document my experience as a consumer. I have asked them to advise which part of my review they deem "inaccurate" and "defamatory," but they have failed to provide. As they keep writing, I will keep updating my experience. As anyone can see from their reply they feel I, the customer is the problem so it is difficult to understand why they wouldn't want to get me out of their hair by processing a return. Best Brilliance tried to flag my comment as defamatory but thankfully TrustPilot is a trusted site and deemed it not. I had an incredibly frustrating experience purchasing an engagement ring from Best Brilliance. From the very beginning, their miscommunication and lack of professionalism caused unnecessary stress. Shipping Nightmare: I purchased the ring in November and was assured it would arrive before I traveled. It never shipped on time, forcing me to change my travel plans and miss work. They blamed FedEx, but their own emails contradicted that claim. Broken Promises: After delays, they offered a minor refund or a carat upgrade. I chose the upgrade and was again promised an on-time delivery before my proposal. That didn’t happen. I had to scramble to pick it up at a FedEx location after canceling my original proposal. Terrible Packaging: The ring arrived not in their branded packaging, just a ring box inside a USPS bag inside of a FedEx box. Low-Quality Product: Within 30 days, the ring started tarnishing. I returned it for engraving and proper packaging—they sent me the wrong ring, with an illegible engraving and still no proper packaging. No Accountability: After all these issues, I requested a reasonable upgrade (only $1,200 more), but they refused, despite the time, stress, and costs I had incurred due to their mistakes. Unprofessional Behavior: Someone from their company even viewed my LinkedIn profile, which is concerning. This company caused unnecessary emotional and financial stress for me and my fiancée. I’m now consulting my attorney regarding a small claims case. Avoid Best Brilliance at all costs!

He scam with me. Don't trust this company. All reviews was fake.