product as advertised, prompt shipping, great service
product as advertised, prompt shipping, great service
By David
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
product as advertised, prompt shipping, great service
By David
I actually spoke with the staff before making an online purchase. The staff was very helpful right over the phone and answered my question with professionalism.
By David from Los A.
Ben's cycle is a great source for high quality bicycle parts & accessories, especially stuff made by Nitto & Brooks.
By John
Benscycle is a great place to buy bicycles and parts,I Highly Recommend it they shipp fast
By Esteban
I felt like Bens cycle did everything they could to satisfy me, even putting a rush on an order so it was at my door the next day. Customer service means a lot to me, so I'll return to Bens.
By charles
Stem arrived quickly, and just as expected!
By John
Ordered a carbon wheel set for my fat bike. The custom order was done fast accurate and at lowest price around. Very happy with wheels and service
By Mark
Excellent prices on the products I bought, fast shipping and everything was well packaged. Plus great phone support for some questions I had. I couldn't be more pleased. A++++++++++++++++++++
By James