Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
I purchased the SRAM S300 for my first fixie build and must say that the delivery was so fast they had me on the street by the weekend. The product was in perfect condition and the shipping fee was impossible to be. This was a great buying experience, I only wish that Ben's Cycle was in Atlanta as well. I will definitely purchase here again and thank you for getting me all cranked up.
By Neill D.
I don't even know how bens cycle made money on my order it was so cheap
By Rilz
Best price, Fast shipping and they had the item in stock. They were very courteous when you call them... Who answers calls any more? I received the item in 2 days free shipping. This for real...? Thanks Ben's Cycle..^0^/
By Paul from Los Angeles, C.
No complaints with Benscycle I would definitely refer someone to shop there.
By Cec B.
fast and loud, great personal service, fast delevery
By Customer
You guys were one of the only places I could find a 30.9 mm pivotal style seat post. You guys hooked it up with free shipping and when I seen that it was 3 day I was very surprised and appreciative.
By Dustin D.
ben's has been a good place to shop for a bicycle accessories and parts. I appreciate your great prices in there quick service. They are in my top five places to shop for bicycle equipment.
By Patrick
I purchased this for my Dad for Christmas. He is going to love it.
By CustomerTeri J.
