Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Ordering was typically easy and friendly internet ordering. What made a difference was how well the status of your order was relayed. Frequent notifications helped me know that my order was being processed and sent out, as well as knowing when it would arrive.
By Jerome
Love that you guys carry track equipment, wish you could be a little more competitive with Japanese domestic prices on stuff (I try to buy direct from them), but I know how it is. Great, quick service, no hassles. Thank you.
By Customer
Fast shipping, items exactly as ordered, friendly interactions, great experience.
By Customer
I have bought several things from Bens and have always got great service and speedy deliveries. I would highly recommend Ben's cycle!
By Mark J.
Great selection of niche parts. Quick order fill and shipping. Thanks.
By Customer
Ben's had what I wanted, sent it to me quickly and took care of a small billing hiccup (probably my fault, hit the wrong key)) immediately and pleasantly. I will definitely be back!
By Michael
I be surfing Bens for my Cycle stuff again!
By Army-Joe!
It was easy to navigate the site and items shipped and arrived exactly as promised
By Mike E.
