Fast and Great Service
Ordered something on monday morning and had it by tuesday night. Best bike service in town as well, hands down.
By Customer
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Ordered something on monday morning and had it by tuesday night. Best bike service in town as well, hands down.
By Customer
This rim used to come in several colors with the colors being painted on the rim. Now it's mainly available in black. The set I got were gold in color and look to have been anodized rather than painted. That's a big plus in my mind. The price was reasonable for an anodized set of rims. This is the second set of wheels I've built using the Fusion rims. The other set were green. The rims are fairly light weight and stay in true.
By Ernest
Shipping was quick. Great experience .Will probably shop from there again.
By Salvador
Outstanding all around service!! Amazing stock of products; very thorough information of the products you sell. You were able to provide accurate and updated information about the status of the order, and you quickly dispatched it. Arrived quickly and safely thanks to your careful packing. Thanks again!!
By Carlos L.
Ordered a Tange-Japan bottom bracket. Quality as expected and bearings better than expected. Ben's and Milwaukee is one of my first choice for hard to find parts for my retro-modern bike builds. Delivery faster than many internet shops with great followup. I have ordered parts since 2010.
By Wayne U in G.
The part I was looking for was not available anywhere else.
By Bob F.
I am a serious cyclist, and have several bikes that I typically build myself. I have done business with Ben's many times, this time was the purchase of the 45NRTH Wolvhammer winter boots. I was very impressed by how quickly these arrived, especially considering the shipping was free. Thanks Ben's, I look forward to doing more business with you in the future!
By Fraser C.
Bens cycle has always provided me with good deals on products and services that I need to keep me and my fleet rolling. From commuter parts to polo gear they have a great selection at competitive prices. The one time I had a problem with my order (UPS destroyed my custom built wheel) they went above and beyond to fix the situation and make sure I was satisfied and able to keep riding. if I lived closer to the actual store, Id probably be one of those jerks who hangs out at the bike shop on Saturdays, not doing anything just chillin.
By C.McCormack