Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Ordered a part for my track bike I couldn't find locally. There was a problem with shipping - not the fault of Ben's Cycle. Their customer service got back to me right away and fixed the problem. Stuff happens with ordering online, and a company that does a good job when things go wrong and fixes the problem quickly speaks volumes. Thanks.
By Customer
Fast delivery to MA of the exact pedals I wanted with the best price on the web. What more could I ask?
By John
Fast shipping easy to use website Five Stars!!!
By Michael H.
I ordered a fancy double brake lever from a polite and helpful person, paid a fair price, and received timely shipment. Anyone who can't deliver a comparable experience doesn't deserve my/your business.
By Cole
Highly recommended!
By Customer
Very pleased with the prices, speed and overall service I received.
By Rohan S.
Good price and no shipping. As Advertised, shipped/received promptly and in good shape. What more could you ask for?
By JimG
Matt from Ben's cycle did an excellent job at building a front wheel for me. Perfectly true and homogenous spoke tension. The price was right and shipping was fast as well. Will buy from them again.
By Myrtille
