great customer service
I was able to specify shipping options , hard to get part was in stock and great price thank you..Ben!
By avrum
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
I was able to specify shipping options , hard to get part was in stock and great price thank you..Ben!
By avrum
this was my first order with Ben's Cycles, hence the four star rating. I will order again in the near future and if my experience is the same I will give Ben's a five star rating. Ben's has good prices, selection of parts and the best service.
By Jules
The title sums it up. What else can I say?
By Matt T.
I needed a short quill stem and Ben's was the only place that had the one I needed. The price was good and the shipping was quick. Ben's will now be in my rotation of sites I shop for my bike parts.
By Joe D.
I'm always satisfied with the parts and service of Ben's cycles. The staff is amazing, the quality of the parts is top notch, and pricing is more than reasonable. Don't waste your time by going elsewhere.
By Customer
The bike bag we ordered looks to be a great product, and the price was fair. Shipping service from Ben's Cycle was quick; the bag arrived very promptly. We would order from Ben's again.
By Susan
I got my package on time and exactly what I asked. I contacted their customer service and they provided very good service and clear instructions to select the right product for me.
By Andres S.
1st time I used this site for purchase. Excellent communication, shipping and price. No complaints. Would use again.
By Jan. S.