Great experience
Would definetly use them again
By nilo
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Would definetly use them again
By nilo
Shipping speed was FAST. Got my item shipped out in half a day. It got here promptly and well protected by the packaging. Also, no other internet seller could beat the price on the item I bought. I definitely recommend Ben's Cycles
By Frederick
Great price and shipping. I shopped at Ben's since the 50's when I lived in Milwaukee and knew Ben well. Great prices and advice! I moved to Sarasota FL in 2004 when I retired. Looking for a bike product- there was Ben's site. Great you're still in business in these competitive times. I'll buy from you the next time I need something. Thomas Fugina Pls pass message to Ben if he's still working in the store.
By Customer Thomas F.
Ben's has a wide selection, great prices and very good stock of the bicycle parts I'm most likely to need. Fast delivery and good communications. One visit to its website and you know that Ben's Cycle is serious about the bicycle business and customer satisfaction. When I need something bicycling related - Ben's is usually the first place I go.
By Rich - Huntington Beach, C.
Item arrived on time and as described.
By Brian
I ordered, it was shipped and delivered quickly !
By Mark
I had originally purchased a tool on eBay that I needed ASAP for my bike and the buyer ended up not actually having the item that I won. After receiving a refund for the item, I looked elsewhere. Ben's Cycle's website had shown that the tool was available for less (including shipping costs) than the tool I would have received from the eBay seller. After I placed my order I had received an email saying that there was a glitch in the system and it was not actually in stock; however, they'd be willing to sell me their slightly used shop tool that I needed at a discount of my original purchase price. I really needed that tool, so I was more than happy to accept the offer. I am grateful for Ben's Cycle to go the extra mile to offer me one of their shop tools in my time of need. Once received, the tool appeared to be in excellent condition and it worked out well for my application.
By Nicholas P.
I bought a set of Campagnolo drop outs from Ben's Cycle online shop which were very reasonably priced. They were shipped out to me straight away and arrived sooner than expected. I'm very happy with the transaction and would recommend Ben's without hesitation.
By Benjamin J.