Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
473 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Benchmark Trophy is listed under Metal, Stone & Glass Work in Atlanta, Georgia.
Benchmark Trophy (benchmarktrophy.com) has 473 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
473 approved reviews, newest moderated first
Thank you for the great and quick service!
By STEVE C.
Response from Benchmark Trophy· Jul 1, 2016
Steve, Thanks for the review! We take great pride in our work and do our best to make sure every customer is satisfied with not only their order, but the ordering process. Please come again soon! Best, Matt President Benchmark Trophy
Regular customer (Georgia Tech) and frequent customer. Ordered several plaques from Benchmark. Did not send back proof inspection because I was not available to read emails that day and honestly it slipped my mind. They told me when the product would be ready, so I picked up the product and noticed that a name was spelled incorrectly on one of the plaques. Called them, and was told that there was an error one of the plaques and I was told it was because I did not proof read the plaque. I apologized for that and was then sternly reprimanded that I was the last "inspector" for the product and I then took offense to the tone and the protocol. I explained that since their quality control person missed it, do not put ALL the blame on me. I even reminded him I had apologized for not sending in the proof correction. Still I got a repeated reprimand. So I reminded him that the template I SENT THEM was correct and the finish product they sent me was not correct! Wow...if I had time I would have gone to another place. They fixed the error and I am grateful, but if I had enough time to get another vendor, I would have...Terrible service, poor quality control...
By ROD B.
Response from Benchmark Trophy· Jun 27, 2016
Rod, Thank you very much for your business. Please accept my apologies for your experience being anything less than excellent. I know we took care of the error, but since it was our mistake we should have taken care of it with no questions asked. I deeply apologize if you were reprimanded, I assure you that was not the intention. We pride ourselves and have since 1980 on great customer service and high quality products and we hope that we will work together in the future so we can continue to earn your business. Best Regards, Matt President Benchmark Trophy Center
Great customer service, polite and very helpful.
By MILENA
Response from Benchmark Trophy· Jul 1, 2016
Hi Milena, Thank you so much for the review! It's great to know that our staff could be so friendly as well as knowledgeable. We hope to do business again with you in the future. Best, Matt President Benchmark Trophy Center
I was in a pinch and needed some last minute engraving done, they came through for me.....and at a great price.
By JIM A.
Response from Benchmark Trophy· Jun 20, 2016
Jim, Thanks for taking the time to review us! I'm happy to hear our sales associates were so helpful, and that our production team could complete your order in a timely manner. It's great to know how pleased you were with your experience here so far! Best, Matt President Benchmark Trophy Center
Got there early they were ready and had what i want. Helped to get the best price
By GUY T.
Response from Benchmark Trophy· Jun 16, 2016
Hey Guy, Thank you for the five star review! We are always determined to give you the best possible product for the best possible price. I am pleased to hear that we had what you wanted in stock. I hope to do business again with you soon! Best, Matt President Benchmark Trophy Center
Loved the products.
By KAITLIN B.
Response from Benchmark Trophy· Jun 16, 2016
Katilin, We appreciate the time you took to review us! I am so pleased to hear that you were satisfied with our products as well as the result of the work we did. Best, Matt President Benchmark Trophy Center
We gave Benchmark a tough project to work on- a complex design to be etched on a crystal award. They made it work! Everyone is pleased. Thank you.
By KELLY E.
Response from Benchmark Trophy· Jun 16, 2016
Hi Kelly, Thank you for the review! We try our hardest to work with all of customers' designs and orders in order to create the best product we can. It is great to hear that you were so pleased with how your piece turned out. Best, Matt President Benchmark Trophy Center
Great customer service and fast turn around time.
By ATA
Response from Benchmark Trophy· Jun 16, 2016
ATA, Thank you for taking the time to leave a review on the website. Every five star recommendation is much appreciated! I am happy to hear that you have had such a good experience with us overall. Best, Matt President Benchmark Trophy Center
