Fraud alert!
No one respond to any of my messages after purchase. Despite receiving queen instead of king did not give any instructions on return. Try to call them before purchasing, no one is going to respond.
By Yurii B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
291 reviews
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BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
291 approved reviews, newest moderated first
No one respond to any of my messages after purchase. Despite receiving queen instead of king did not give any instructions on return. Try to call them before purchasing, no one is going to respond.
By Yurii B.
I couldn’t ask for more! Everything was as hoped for. Thank you.
By Sam S.
Box arrived on time as according to the tracking
By Graig Y.
I love the comfort of my mattress topper. The one thing I am concerned about is how to get the lumpy crease out of the topper where it was folded for shipping.
By Mary A.
Ordering process and delivery went well. Foam mattress (3" extra firm, good for back pain) disappointed me. My sleep and back pain did not improve.
By Ed E.
Topper is too firm
By Carrie O.
The topper we purchased is much firmer than we expected it to be which is great. It's firm but has a little give to it. Our current mattress is 3 years old and became too soft. This topper has helped us sleep better.
By Jim B.
I purchased this topper with a considerable amount of skepticism, all doubts have been quelled. This topper has made an old worn-out mattress (literally) feel like a brand new luxury model. I'm highly impressed, it's a winner thank you.
By D. T.