What great Customer Service!!
What great Customer Service!!! they are terrific
By kj
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
291 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 201 reviews with 5 stars · Clear filters
What great Customer Service!!! they are terrific
By kj
Love your products. Just purchased a second mattress topper
By Gabriela R.
Very quick and timely service
By Terry B.
Wounderful Experience. ThankYou Much. Richard.
By Richard P.
Great customer service , constant communication and updates with me after I wanted to change the delivery date.
By Adam K.
Smooth transaction & fast shipping.
By Gary H.
I ordered a mattress from them through Amazon. The mattress didn’t work out for my specific needs. I didn’t realize they had a 365 night sleep trial for a whole 7 months after my purchase. They honored their trial period and gave me a full refund after 7 months! This is an exceptional company, with great customer service!
By Michael G.
Easy to order, good timely response to questions, great price and honored a discount offered after the order placed. Fast free delivery. Looking forward to see if it’s a mattress quality as described.
By David