Efficient Logistics and Support
From oder to delivery, the process was seamless.Fast shipping and a responsive customer support team made the entire experience stress-free.Happy customer!
By Nora O.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
291 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
291 approved reviews, newest moderated first
From oder to delivery, the process was seamless.Fast shipping and a responsive customer support team made the entire experience stress-free.Happy customer!
By Nora O.
I had a small issue with my order but their customer support team was super reaponsive.They do their best to ensure my satisfaction.Recommended!
By Daid S.
Bought a mattress with a 10yr warranty, mattress started off decent, then started to sag and lump. Contacted CS who asked for order number, pictures etc… told me give them a day, 3 weeks later and 3 requests for updates no response from CS…. Buyer Beware
By S B.
It was gift for someone who was having back problems. They said that it was very firm and it made a big difference.
By Eleanor C.
Bought a mattress that was okay for 2years and then started to sag. Contacted the company, they ask for pictures. Send them and then never heard back from them in over a month. Cheap stuff DONT BUY you can have better mattress and better WAY BETTER SERVICE for not much more money
By cedouimet
The pillows were not firm at all, too flat and uncomfortable.
By Nee
I am trying to get a refund and return a Queen topper. You sent me the wrong size.
By customer
Received bedstory topper with free shipping, as advertised frim foam topper that relieves body pressure awesome!! Very satisfied 🤗
By Steven V.