Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
382 reviews
BcflightsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Bcflights (bcflights.com) has 382 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
382 approved reviews, newest moderated first
Excellent service from BC Flights! Ease of booking and also helpful with changing flight times to arrive earlier to my destination
By Clarence C.
Response from Bcflights· Jun 18, 2026
Dear Clarence, we're glad to hear you found the booking process easy and that our team could assist with adjusting your flight schedule to better suit your plans. We appreciate your support and wish you a fantastic trip!
It was like a "bait and switch". Got a quote for a trip the included JetBlue and CONDOR. [Yes, i realize that both are 'budget' carriers.] Before, accepting the quote, i asked twice whether seat assignments were included or an extra cost. The agent,LV, confirmed ( rather emphatically) that seat assignments were included -- after all i was paying for premium economy. I made the purchase -- waited nearly 4 hours for the confirmation. When the confirmation came, there was no indication of seat assignment. The agent directed me to the airlines' websites. Went to Jet Blue (joined their loyalty program) and attempted to secure seat assignments. To my chagrin, once I started the process, the seats I 'selected' were an additional $99 per seat!! NOPE! Next went to CONDOR,and attempted to secure seats. Can't do that on their website; have to call their customer service--IN GERMANY!! Immediately, sent texts and emails to the agent, JV. Very, very slow in responding. Called my CC company, to dispute the charges and explain the "bait and switch". Finally, heard from agent and his "lame customer service" response was to "get your seat assignment when you check-in, they'll be free then". What?????? Luckily, I was able to unwind everything and get out of the transaction. Don't use bcflights!!!! Big mistake!!!
By BHOP
Response from Bcflights· Jun 24, 2026
Dear Bhop, thank you for sharing your experience, and we’re truly sorry to hear that this situation left you disappointed. We’d like to clarify that the Premium Economy fare you booked for the trip did not include complimentary advance seat selection. These charges are set by the airlines themselves and would apply whether the booking was made through us or directly with JetBlue or Condor. We understand there was a misunderstanding regarding seat assignments from the beginning, and we sincerely apologize for any confusion this caused. While we always do our best to assist our customers, we unfortunately have no control over airline seating fees and policies. Your feedback is greatly appreciated, as it helps us improve our communication and ensure fare conditions are explained as clearly as possible in the future.
Kevin went above and beyond for us and found us an incredible deal to Greece. He was easy to work with and provided several options until we found the perfect one. He answered my endless questions and made sure we were comfortable throughout the entire process. We cannot wait to take our trip in a couple months!!
By Kathryn
Response from Bcflights· Jun 18, 2026
Dear Kathryn, thank you for your kind words! We're delighted to hear that Kevin provided exceptional service and helped you find the perfect deal for your trip to Greece. We truly appreciate your trust and look forward to being part of your travel experience. Have an amazing trip!
Wonderful experience
By Sanda M.
Response from Bcflights· Jun 15, 2026
Dear Sanda, thank you for your review! We're so pleased to hear you had a wonderful experience and found great value in your booking. We truly appreciate your support!
Customer service provided by your Travel Agent Ms. Paula Ratliff
By customer
Response from Bcflights· Jun 15, 2026
Hi! Thank you for your feedback! We're delighted to hear you had a positive experience and that the assistance provided met your expectations. We appreciate your support and look forward to helping with your future travel plans.
Great seats for a great price. Excellent customer service too!
By Sherman B.
Response from Bcflights· Jun 15, 2026
Dear Sherman, we're thrilled to hear you found great seats at a great price and had an excellent experience with our customer service. We appreciate your support and hope to assist you again on your next journey.
I was skeptical but Kevin did a great job setting up my flights and saving me a few thousand dollars. He was responsive to the preferences we gave him, and he delivered.
By Tim
Response from Bcflights· Jun 15, 2026
Dear Tim, thank you for sharing your experience! We’re glad Kevin was able to earn your trust, accommodate your preferences, and help you save on your flights. We truly appreciate your feedback!
Best help there is I got a flight and had a little change in plans and everything is good. I will always use Bcflights for my trips.
By Darrien K.
Response from Bcflights· Jun 15, 2026
Dear Darrien, we’re glad we could assist with your travel plans and help make the changes you needed. We truly appreciate your trust and look forward to being part of your future trips.
