Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
727 reviews
BB WheelsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget.Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
BB Wheels (bbwheelsonline.com) has 727 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
727 approved reviews, newest moderated first
Easy payment and pay overtime. Sharp high quality wheels
By Stanley
Response from BB Wheels· Apr 9, 2026
Stanley, We’re glad to hear you found our payment options convenient and that you’re happy with the quality of your wheels. We appreciate your support and look forward to serving you again! Thank you, BB Wheels
When I mismatched wheels and tires on my order; y’all reached out proactively and helped me fix it so I didn’t get mismatched wheels and tires! Plus, that stuff is shipping quickly for free! Awesome Minnesota business!
By Rick W.
Response from BB Wheels· Apr 9, 2026
Rick, We’re glad we could proactively help you avoid a mismatched set and ensure everything was correct. It’s great to hear you’re happy with the fast, free shipping as well. We appreciate your support and are proud to serve our Minnesota community! Thank you, BB Wheels
Do not buy from them. Any issues you will be denied a remedy if there is anyway they can possibly find one. You are expected to mount the wheel without the tire onto your vehicle, then if no issues, remove it and mount the tire to the wheel, then the vehicle. If you mount the tire and there is an issue, no remedy…it was your fault. Even if you mount the wheel first w/o the tire, then the item was damaged by you mounting the wheel. There is no way to get relief for a damaged item as they honor nothing. They are rip off artists. The wheel I received was damaged and had paint build up on the inner core. I had a tire shop mount the tire and put it on due to the situation as I needed to use my vehicle. They blamed it on the tire shop even tho the manager would verify the status of the wheel prior to mounting. BEWARE AND STAY AWAY-TAKE YIUR MONEY TO A COMPANY WHO WONT SCREE YOU OVER IF THEY SEND YOU DAMAGED ITEMS!!!
By Steve
Awesome company.. got rims from here and they look amazing and i forgot a part they help get me that part fast...
By Ashley C.
Response from BB Wheels· Apr 9, 2026
Ashley, We’re thrilled to hear your rims look amazing and that we could quickly help you get the part you forgot. We appreciate your support and look forward to assisting you again in the future! Thank you, BB Wheels
Service was horrible. Reached a service representative name Jena and she was extremely rude and none helpful. I wouldn't recommend this company at all. Used them in previous years and didn't have a problem but today was horrible.
By Laqudia E.
Response from BB Wheels· Apr 9, 2026
Laquadia, We’re very sorry to hear about your experience. Providing helpful and respectful customer service is extremely important to us, and it’s disappointing to hear we fell short in your interaction with our team. We’ll review this situation internally to ensure it doesn’t happen again. Thank you, BB Wheels
Ordered a wheel online, received the wrong wheel from what was ordered. The wheel I want is now no longer available through BB wheels, and they want 20% restocking fee plus I pay shipping on the incorrect rim I received...
By ROCHESTER T.
Response from BB Wheels· Apr 9, 2026
To clarify, the wheel you received was the one ordered, and the restocking fee applies because the return is due to ordering the incorrect item, not an error on our part. Restocking fees help cover costs associated with returns, including inspection, repackaging, and handling. We always encourage customers to double-check product details before placing an order to ensure it’s the exact item needed. We appreciate your feedback and will continue working to make our ordering process as clear as possible. Thank you, BB Wheels
Had a issue it was resolved but it took many emails and many phones calls but in the end they Helped me out
By Noah M.
Response from BB Wheels· Apr 9, 2026
We want to clarify that the customer was refunded in full for the issue with the merchandise. While we understand your concerns, this review does not accurately reflect the resolution or the care taken during our interaction. Our “open box” items are described as having cosmetic or packaging imperfections, and we make every effort to ensure safety and quality. We value feedback like yours to continue improving our communication and product descriptions.
Great customer service thanks Troy for your help,fast and easy shipping👍🏽
By Thomas C.
Response from BB Wheels· Apr 9, 2026
Thomas, We’re glad Troy could assist you and that you had a fast and easy shipping experience. We appreciate your support and look forward to helping you again! Thank you, BB Wheels
