Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
270 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BBQSGRILLS.com is listed under Garden & Pond.
BBQSGRILLS.com (bbqsgrills.com) has 270 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
270 approved reviews, newest moderated first
The items we ordered were the grates and a heat rack. They arrived sooner than expected and fit perfectly!
By Pamela
Response from BBQSGRILLS.com· Sep 30, 2019
Hi Pamela. Thanks so much for the great rating and shopping with us. We appreciate it.
Great Customer Service & Very helpful me get correct items after I ordered wrong replacements parts and great follow up to ensure customer was satisfied. Thank You!
By Allen L.
Response from BBQSGRILLS.com· Sep 5, 2019
Hi Allen. Thanks for the great rating and kind words. We're glad you finally received the parts you were looking for.
Caleb was great. My grill was out of stock and he helped me reselect to somthing that was in stock and grill arrived in under a week!
By Derek B.
Response from BBQSGRILLS.com· Sep 5, 2019
Hi Derek. Thanks so much for the great rating and kind words. We'll pass your compliment along to Caleb.
I chose BBQSGRILLS.com because they had everything I needed at reasonable prices. The website was easy to navigate. After my order I received a phone call to tell me an estimated delivery date and email updates. Order arrived nicely packaged and accurately fulfilled.
By CMac
Response from BBQSGRILLS.com· Sep 5, 2019
Thanks so much for shopping online with us and posting this great rating and review. We appreciate it.
BBQS & Grills is a great place to shop. Quality products, great customer service, and fast!
By Michael
Response from BBQSGRILLS.com· Sep 5, 2019
Hi Michael. We'll pass your compliment along to the rest of the team. Thanks so much for taking the time to rate us and the great feedback.
Easy website to use and prices were good. Product showed up timely and communication on tracking was easy.
By Daniel Duke D.
Response from BBQSGRILLS.com· Sep 5, 2019
Hi Daniel. Thanks so much for taking the time to rate us and the positive feedback. We appreciate it.
Received my product in good time. Not only that, but, but the product was exactly like the original, not thinner.
By James H.
Response from BBQSGRILLS.com· Aug 20, 2019
Hi James. Thanks so much for the great rating and feedback. We appreciate it.
The Napoleon part fits great
By alex K.
Response from BBQSGRILLS.com· Aug 20, 2019
Hi Alex. We're glad to hear the part is perfect. Thanks so much for shopping with us and taking the time to give us a great rating.
