Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
270 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BBQSGRILLS.com is listed under Garden & Pond.
BBQSGRILLS.com (bbqsgrills.com) has 270 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
270 approved reviews, newest moderated first
Great experience
By Derek S.
Response from BBQSGRILLS.com· Sep 30, 2022
Hi Derek, Thanks for taking the time to share your feedback with us! We're glad to hear that you had a pleasant experience shopping with us and we hope to see you again :D
Friendly, helpful and fair! Will definitely order from them again.
By Bennett W.
Response from BBQSGRILLS.com· Sep 30, 2022
Hi Bennett, Thank you very much to sharing this with us! We're pleased to know that you had a good experience and hope you found everything you were looking for! Glad to know that you would consider us for your future BBQing needs!
There was a mix up with the grill that was delivered and they went above and beyond to come up with a solution that quickly got us up and running. Chuck and team were so helpful in getting it resolved quickly and creatively and we are now using our grill and enjoying it so very much.
By Mary
Response from BBQSGRILLS.com· Jan 30, 2025
Thank you for your kind words! We’re sorry for the initial mix-up, but we’re thrilled that Chuck and our team could provide a quick and creative solution to get you up and running. Customer satisfaction is our top priority, and we’re so happy to hear you’re now enjoying your grill! 🔥🍖 We truly appreciate your support and look forward to serving you again in the future. Happy grilling! Best, The BBQsGrills.com Team
Wasn't able to find the right parts, and had to pay a restocking fee rather than exchange for the correct ones. At the end of the day after return shipping I was out 90% of my cash. Be careful ordering unless you already have the specific part number in your hand.
By Nathan W.
Response from BBQSGRILLS.com· Jan 30, 2025
We’re sorry to hear that your experience with us didn’t meet your expectations. We understand how frustrating it can be when an item isn’t the right fit, and we regret that our return policy led to an unsatisfactory outcome. We strive to provide detailed product information to help customers find the right parts, and we always encourage reaching out to our team before purchasing if there's any uncertainty. That said, we appreciate your feedback and will take it into consideration as we review our policies to improve the experience for our customers. If there’s anything we can do to make this right or assist with future orders, please don’t hesitate to reach out. Best, The BBQsGrills.com Team
Order was shipped right away and arrived well packaged and just what we needed!
By Customer
Response from BBQSGRILLS.com· Jan 30, 2025
Thank you for your great review! We're so glad to hear that your order was shipped right away, arrived well-packaged, and was just what you needed! That’s exactly the experience we strive to provide. We appreciate your support and look forward to serving you again. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team
Items are great
By Andrew A.
Response from BBQSGRILLS.com· Jan 30, 2025
Thank you for your review! We're so glad to hear that you're happy with your items. We appreciate your support and look forward to serving you again! Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team
Extremely knowledgeable, slow to ship. Support person had me send pix of my installed gas grill, we figured out the model, made sure we ordered the right parts (knobs). Pricing was good, support was great, ordering was easy. The dark spot was shipping. It took about 2 weeks from order placed, on an in-stock item, until they shipped it. No communication in between, knobs ordered early may barely made it for our party 3.5 weeks later.
By Philip B.
Response from BBQSGRILLS.com· Jan 30, 2025
Thank you for your feedback! We’re glad to hear that our support team was knowledgeable and helpful in identifying the right parts for your grill and that you found the pricing and ordering process easy. We sincerely apologize for the delay in shipping your in-stock item and for the lack of communication during that time. That’s not the experience we aim to provide, and we understand how frustrating it must have been, especially with an event coming up. We are actively working on improving our fulfillment times and communication to ensure better service in the future. We truly appreciate your patience and your support, and we hope to serve you again with a smoother experience next time. If there’s anything else we can do, please don’t hesitate to reach out! Best, The BBQsGrills.com Team
BBQGrills.com are good, Napoleon Grills are not. I have ordered 2 different sets of knobs for my Napoleon grill and still do not have correct knobs for their safety glow system. Regardless of how I search by model number on the grill or part numbers in back of the knob Napoleon cant provide the correct replacement knob part number for their safety glow knobs.......that fail often.
By SETEX M.
Response from BBQSGRILLS.com· Jan 30, 2025
Thank you for your kind words about BBQsGrills.com! We’re glad to hear that you had a positive experience ordering with us, even though we understand your frustration with finding the correct Napoleon Safety Glow knobs. We know how important it is to get the right replacement parts, and we always recommend reaching out to Napoleon’s customer support directly for the most accurate part compatibility. That said, if we can assist in any way, please feel free to contact our team—we’re happy to help! We appreciate your support and look forward to serving you again in the future. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team
