Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
133 reviews
Bathroom ButlerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bathroom Butler is an online retailer of bathroom accessories and heated towel racks. All products are designed and engineered by our team. Driven by a passion for innovative design, superior product durability and exceptional quality, Bathroom Butler's products can be seen in homes, and hotels around the world.
Bathroom Butler (bathroombutler.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
133 approved reviews, newest moderated first
T Trying to find a double bar in 44” was a challenge but butler had one. Plus we got tired of tightening up our old bar by a different company. This bar was perfect. Just wish companies would use regular screws instead on screws that need an Allen wrench.
By Tn G.
I had wanted to order the chrome heated towel rack, however, it was out of stock. I then picked the stainless steel finish. I’m very unhappy with it. It is dull and looks completely out of place. There was no visibility on when the chrome would be in stock again and since I needed to move ahead with my project, I settled for something less
By Hortensia C.
Good instructions, fit our small space well, solid construction. I used the plug-in attachment and installed everything myself.
By Desmond
Great product, quality and ease of install. Stylish design. Video was helpful as well.
By Robin
This company was very easy to work with and have a wonderful product.
By tracy A.
The items purchase seemed to be of high quality and did not disappoint upon arrival. The items came quickly and were packaged nicely. They were a little pricey but I think it will be worth it in the long run as they seem very sturdy and of very high quality.
By Bathroom R.
The template was not even close to the right size, the rack was out of square and I had to fabricate a washer so that the leg that connects to the electrical connect didn’t wobble.
By Barry I.
Response from Bathroom Butler· Jan 20, 2025
Dear Barry, Thank you for your feedback. We are very disappointed to hear about the issues you encountered during the installation. Please feel free to send us photos of the electrical leg. There should have been button-head machine screws in the parts pack to secure the electrical leg to the wall plate covering the electrical outlet. Regarding the template, if you still have it, please send us photos so we can identify any problems. We are committed to continuous improvement and rely on customer feedback to enhance our products and the overall customer experience. We understand that the current template includes information for all our models, which may be overwhelming. To address this, we have developed a more suitable solution that will be added to our products next month. This update will also resolve the issue of the towel rail being out of square. The reason the towel rail may be out of square is that we do not weld our units. This design choice allows our teams to fully service the units in the event of an element wire failure. When the unit is mounted to the wall using the template, it should be pulled straight if it becomes misaligned during shipping. In contrast, other manufacturers weld their units, which means that if the heating element fails outside of the warranty period, you have to dispose of the unit because it is not serviceable. Again, please feel free to send us any photos of the installation areas where you had problems so we can determine how to improve them. Best regards, Craig Bathroom Butler Team
Good product
By Roberto C.
