Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
133 reviews
Bathroom ButlerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bathroom Butler is an online retailer of bathroom accessories and heated towel racks. All products are designed and engineered by our team. Driven by a passion for innovative design, superior product durability and exceptional quality, Bathroom Butler's products can be seen in homes, and hotels around the world.
Bathroom Butler (bathroombutler.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5 reviews with 1 star · Clear filters
Poor return experience
By Todd M.
Response from Bathroom Butler· May 12, 2026
Hi Todd, sorry to hear about your experience. Our aim is always to ensure our customers have a great experience with our products and our company and if we have let them down we would still like to hear feedback so we can look at ways to improve. Please let us know what part of the experience was an issue. Kind Regards | the Bathroom Butler team
Wrong item Sent won't work with my application. Need to return. Please supply return code. Chris Lofgren
By CL
Response from Bathroom Butler· Apr 28, 2026
Hi Chris, we emailed you regarding your order and would love to assist you in getting this resolved.
The item I selected did not fit my Costco toilet paper. Measurements should be posted of the arm width. When I called to return the item the person I spoke to said do you use Costco Toilet paper because it doesn’t accommodate that size roll. This info should be stated in the description. It cost me shipping and time. Very ☹️ unhappy.
By Jeanne N.
Response from Bathroom Butler· May 16, 2025
Dear Jeanne, we are sorry to hear that about your dissatisfaction with the product. We are actually in the process of creating a paper holder specifically for the Kirkland brand of toilet paper. We will notify when it is ready and in stock, and will be happy to send it to you and no additional charge. We do have a 30-day return policy but we do understand the inconvenience that this may have caused.
I had wanted to order the chrome heated towel rack, however, it was out of stock. I then picked the stainless steel finish. I’m very unhappy with it. It is dull and looks completely out of place. There was no visibility on when the chrome would be in stock again and since I needed to move ahead with my project, I settled for something less
By Hortensia C.
The template was not even close to the right size, the rack was out of square and I had to fabricate a washer so that the leg that connects to the electrical connect didn’t wobble.
By Barry I.
Response from Bathroom Butler· Jan 20, 2025
Dear Barry, Thank you for your feedback. We are very disappointed to hear about the issues you encountered during the installation. Please feel free to send us photos of the electrical leg. There should have been button-head machine screws in the parts pack to secure the electrical leg to the wall plate covering the electrical outlet. Regarding the template, if you still have it, please send us photos so we can identify any problems. We are committed to continuous improvement and rely on customer feedback to enhance our products and the overall customer experience. We understand that the current template includes information for all our models, which may be overwhelming. To address this, we have developed a more suitable solution that will be added to our products next month. This update will also resolve the issue of the towel rail being out of square. The reason the towel rail may be out of square is that we do not weld our units. This design choice allows our teams to fully service the units in the event of an element wire failure. When the unit is mounted to the wall using the template, it should be pulled straight if it becomes misaligned during shipping. In contrast, other manufacturers weld their units, which means that if the heating element fails outside of the warranty period, you have to dispose of the unit because it is not serviceable. Again, please feel free to send us any photos of the installation areas where you had problems so we can determine how to improve them. Best regards, Craig Bathroom Butler Team
