azova.comReviews of azova.com

We had our video antigen tests at 4pm the day before our flight to USA. The video call went OK although felt impersonal to be speaking to a black screen and we couldn't see our reflection to know the caller could see all 3 of us doing the tests simultaneously. We were told we would receive the fit to fly certificate within 3 hours. At 10:30pm we hadn't received an email so i called them and the automated answering service informed me the office was closed until 8am. We couldn't check in to our flight online without uploading the certificate. Eventually the first email came through just after 11pm and we had them all by 11:25pm. It added to what was already quite a stressful ordeal.

This was unnecessarily complicated and stressful. I kept getting error messages about my billing address being wrong (which it wasn’t) and having a duplicate submission even though nothing successfully went through. Luckily my partner was doing a test at the same time and I was able to talk to his agent. This company should look at what Switch Health is doing as it is 10x easier.

Had to reload multiple times. Not worth the effort

I was disappointed in my experience with Azova.I bought the kit,got the test done and took it immediately to UPS.As I was leaving the store(Kihei,Maui)the clerk said to me-the test won't get there overnight,it has to go to Honolulu first. This was very alarming.I had taken the test and delivered it at the soonest possible time within the 3 days required,The kit had a big note on it saying overnight delivery.So the clerk is telling me the test would be delivered Friday,Feb.18,2022,and my departure was scheduled for 10 pm that night I phoned Azova to ask if they could flag my sample to try to get results in time.The operator said he had no control over that,and I would have to phone Friday morning. I was afraid that I wouldn't get my results in time for my evening flight.Fortunately,my daughter had an extra Lucira test,so I bought it from her and we administered it As it happens,my Azova test results came by email on Friday afternoon,but there was too much uncertainty to count on that. So,I ended up paying for 2 tests,one from Azova and one from my daughter.Of course I am not happy!

Upon arrival in San Diego we were told we did not need this test to enter to Hawaii so It was a total waste of money. We arrived at our destination and was told the same thing. I will be seeking reimbursement for these unnecessary expensive tests.

The test experience was very straightforward and we were walked through it by the representative. My issue is I cannot access any messages as I need a password reset. I asked 5 times and had no response. I pressed the password reset button every time I try to open a message. No response.

Everything was fine, I paid the $10, set up an account and uploaded my vaccine card. After all of that when I tried to link it to the Hawaii safe travels website it said my information was incorrect. I triple checked all of it an there where zero errors! I finally set up an account with Clear and had no problems! Why waste $10 when Clear is free!

When funnel lid was closed, it was not explained to me to "close lid firmly pushing the lid until hear a loud click", and I did not confirm the liquid was released to the tube, and I hope my sample is still valid for analysis.