Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
815 reviews
AylaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
Ayla has a well-curated selection of products that I trust. They ship quickly and include great samples. I’ve been pleased with all of my orders and every product.
By Kira M B.
Response from Ayla· Apr 9, 2021
Thank you, Kira! We're so pleased to hear that you've enjoyed your experience with us and we're always happy to help.
I’ve ordered from Ayla several times and intend to keep ordering from them when it’s time to replenish my skincare or try out anything new. I love the options available for samples as well and have consistently received my order quickly. Every package I’ve received has included a handwritten note saying “Thank you!” and received an email checking in to make sure everything was working out to my satisfaction. They do a nice job providing personalized service.
By ASHLEY S.
Response from Ayla· Apr 8, 2021
Thank you so much, Ashley!
They are so friendly and helpful! LOVE the Ayla team.
By Kayla K.
Response from Ayla· Mar 29, 2021
Thank you, Kayla!
I am always happy with my orders from Ayla. Quick and accurate. There is usually a free sample of something included as well. Bonus!
By M T.
Response from Ayla· Mar 10, 2021
Thank you, M T!
Great service, fast shipping, beautiful and thoughtful packaging - wonderful products!
By jill
Response from Ayla· Mar 10, 2021
Thank you, Jill!
I ordered online for local curbside pickup and Ayla fulfilled my order so quickly. Contactless pickup was a breeze and even receive a follow email asking if I was liking the product I purchased. Can’t wait to actual be able to shop in person!
By Michelle
Response from Ayla· Mar 10, 2021
Thank you, Michelle. We can't wait to see you in the store, too! We're now back open and have taken extra precautions for our customers' health and safety. Feel free to call by anytime Monday to Friday from 9-5 and we'd be happy to help you and show you around.
Thanks for your prompt and friendly service! It is very appreciated!
By Shawna R.
Response from Ayla· Mar 2, 2021
You're welcome, Shawna. Thank you!
The seaweed bath was the most decadent and luxurious bath I’ve ever had at home. Buying the kit as self-care gifts for all of my friends and a few extra to keep for myself! Just fantastic!
By Alex K.
Response from Ayla· Mar 2, 2021
Thank you, Alex! We're over the moon to hear that you enjoyed it and you're excited to gift the experience to others. We're big fans of it, too!
