Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
815 reviews
AylaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
There is a great array of quality products. I have ordered several times and always loved what I purchased. I have a lot of trust in the Ayla product offerings.
By Teresa R.
Response from Ayla· Nov 9, 2022
Thanks so much for shopping with us, Teresa! We're so happy that you've loved your purchases!
What's not to like! Local shop, incredible products, great customer service. :)
By Erika C.
Response from Ayla· Nov 9, 2022
Thank you, Erika! Please visit us any time!
I’ve ordered with Ayla for years due to seeking clean products for my super sensitive, reactive skin. At first I ordered with Ayla because they carried products that were hard to find elsewhere. Now I continue to order due to the top notch customer service, extremely fast shipping, and overall easy process. Also I love learning about the specifics of the products, array of uses, the backstory of the different companies they promote, and the development of the products - all easily found on their website and newsletter. Great communication, excellent customer service, product transparency, education and all with products I feel good about purchasing that are great for my finicky skin. Totally recommend!
By Sarah M.
Response from Ayla· Oct 14, 2022
Thank you for your kind words, Sarah! We appreciate your support over the years and feel so lucky to have such loyal customers.
LOVE ayla!! Sarah was very helpful and knowledgeable. So happy to finally get to visit in person and am excited about my skincare, makeup and fragrance goodies. I highly recommend visiting them in person.
By Bird
Response from Ayla· Oct 4, 2022
We're so happy you stopped by and that we got to meet you in person, Bird!
Beautiful site and selections of beauty brands are superb! Great prices and offers daily. Fast shipping! Will be back for more!
By Pedro Julio B.
Response from Ayla· Sep 22, 2022
Thank you Pedro! We're so happy you enjoyed shopping with us!
Great company and clean products, but for some reason my credit card would not go through after multiple attempts (no problem with my card but maybe the payment portal?). But I would definitely buy from this site again.
By Elizabeth S.
Response from Ayla· Sep 21, 2022
Thank you for your kind words and for that feedback, Betsy! We will look into it.
Ayla has excellent products and friendly staff. I have been using their shipping services throughout the pandemic. I'm not going back to buying at high-end shops when I can shop from home and enjoy great service and advice.
By Nancy Lynn C.
Response from Ayla· Sep 22, 2022
Thanks so much Nancy! We genuinely appreciate your support.
Great curated selection of clean beauty with knowledgeable and nice staff!
By Emily D.
Response from Ayla· Sep 21, 2022
Thanks so much, Emily!
