Avocado Green MattressReviews of avocadogreenmattress.com

Can't recommend. We purchased a mattress in 2021 and it was amazing - great quality and lots of support. We ordered the same type again in 2024 - it was a completely different mattress. Not nearly as supportive and caused my husband back pain. When I reached out, they gaslit with a boiler plate AI response saying it could be a different bed frame, etc. They changed the construction and won't admit to it. I would not recommend their new mattresses - they sag and cause orthopedic issues.

I really like their mattresses and have had one for over a decade. Pillows are OK but mattresses are fantastic.

Avocado should adhere to Truth in Advertising and remove misleading statement from their website "The scent is harmless and will dissipate within a few days." It does NOT dissipate within a few days. Initially it smells like a tire shop mixed with a barnyard. After waiting for 2 weeks, I asked the salesperson how long it normally takes for odor to dissipate - she said: "30 days". Since the Company knows full well that it takes at least 30 days for the odor to dissipate, they should air them out at the factory for as long as it takes before shipping a $5000+ mattress to customers to deal with the odors. I was hoping that 30 days would be enough, so far I've been waiting for 5.5 weeks and despite running direct fan + window exhaust fan 24/7 plus 2 air purifiers about 30%-40% of the odor still persists and does not subside. Had it been disclosed in advance that there is a strong odor that does not go away, I would not have placed the order. Now I have a $5000 mattress I never laid on yet occupying a bedroom for 5.5 weeks. I expect Avocado management to reach out to me for a solution.

*** Unfortunately, I had to cut out positive feedback about the avocado brand, its purity and integrity I experienced because there was not enough space from trustpilot to enter the full review which is on the avocado site. Service: Foremost, I would like to acknowledge and thank, Jesse from the Fullerton Avocado location. Without his unbelievably exceptional service I would have not made such a substantial purchase with Avocado mattress. If I could create an absolute blueprint for what customer support should exemplify at the highest level it truly would be Jessie. As an individual who likes to take my time and feel into the somatic and sensory input of my body, I have found many sales professionals, lack the emotional intelligence to pace with and tune into client need. From the moment I came in contact with Jesse, he was supportive, available and completely unintrusive. He gently made his presence known only twice, during my lengthy inventory process while testing many mattresses by merely checking in to see if I had any questions, remaining on standby and recognizing my agency to discern what was best for me without any input. Following clarity relative to my purchases, Jesse patiently and thoroughly answered all of my questions with ease and clear communication. During the days that followed my visit, he meticulously responded to every single question, provided links, alternative options, photographs and truly attended to my every need. His authenticity and commitment to the standard of excellence are truly evident and shine through. Post launch analysis: After deeply anticipating this phenomenal new mattress, I was shocked and profoundly disappointed to discover the extremely intense farm animal-like scent that permeated not only the bedroom but part of the house which gave me an instant headache. I cannot overstate its intensity and it instantly left me questioning if I made the right decision. I immediately began airing out the mattress in a well ventilated room with several fans and three air purifiers. When that didn't appear to make a dent and the scent remained unchanged, I employed bamboo charcoal packs, diffused lavender aromatherapy and baking soda. The odor strongly continued to linger for three days to the point where I could not even bear to enter the bedroom nevermind consider testing my new bed. My joy was definitely deflated and I considered contacting Jesse for an early return. It wasn't until I surrounded the bed with fresh ground coffee beans, opened the doors and windows day and night and ran the other odor clearing methods continuously for seventy two hours that the farm animal smell faded enough for me to enter the bedroom. On day 4, after dressing the mattress with the new avocado protector and luxury eco friendly organic bedding, I tested the mattress. That night as I was falling asleep I began to experience both itchy eyes and face and woke coughing, gasping for air and the sensation of my throat closing. Devastated is an understatement, I was left very confused because I had been sure the matress felt right when I tested it. After taking a break for several days to restore my sleep from the stress of the situation, I tested the mattress yet again. This time I woke up with sinuses draining, felt like I was getting the flu and coughing until I gargled with sea salt and raw honey, once out of the bed, everything stopped. It was pretty clear I was having an allergic reaction. The following day, my spouse and I had an intuitive hunch. Given the avocado mattress protector, which contains cornstarch has an extremely heavy, thick material that feels like tarp and also emits an intense smell, we questioned if it was responsible for the allergic reaction. Hence, we began undressing the bed and removing the mattress protector. As I was folding the mattress protector, my arms started to itch intensely followed by immediate red bumps covering my arms. Even though it was not ideal, it left me very hopeful, that perhaps this mattress could work out after all and the protector was the culprit. Although the farm animal scent still lingers almost two months later, it is quite minimal. The verdict: My journey with avocado was extremely rocky, however, I am very happy I stuck with the process as I truly do love my bed.

I would rate lower if possible, but 1 star is the lowest AVOCADO MATTRESS: WORST COMPANY EVER Zero customer service. Product arrived beat up and broken, Avocado is no help passing the buck for 2 weeks so far...$1000 spent ZERO Customer Service

My husband and I purchased an Avocado Eco mattress and unfortunately it did not work well for either of us. We gave it a fair trial, but both experienced ongoing discomfort and were disappointed with the product. What was even more disappointing was the customer service experience. We initiated a return request during the sleep trial period and communicated with Avocado regarding our concerns. During this process, I was heavily pregnant and later caring for a newborn. While I acknowledge that I missed follow-up communications, we did make good-faith efforts to begin the return process within the trial window. Over the following months, I spent a significant amount of time attempting to work directly with Avocado to find a resolution. The case was escalated multiple times, and Avocado acknowledged that outreach occurred during the trial period. However, because the return was not completed within their required timeframe, they ultimately denied a refund. At one point, Avocado offered full store credit for the mattress value, but that offer later expired and was withdrawn. The final outcome was that no return, refund, or store credit was provided. I understand companies need policies, but I expected more flexibility and customer care from a premium mattress brand, especially given that the return process was initiated during the trial period. Instead, we are left with a mattress that neither of us enjoys sleeping on and no meaningful resolution despite months of communication and escalation attempts. Based on both the product and the customer service experience, I cannot recommend Avocado.

SCAM! dangerous company. Terrible customer service. Fake promises on their website. Toxic materials. Never buying from them again. So sad wasted thousands of dollars with this company.

Ordered pillows and my order confirmation said they were "completed and ready to ship." I get charged immediately and nearly 2 weeks goes by and not a single update. I finally messaged them and get a reply from a bot, have to argue with the bot to get to a human. By the time I get to a human, I just want to cancel the order. The human replies to my order with some nonsense that they will be ready to ship by the end of the week. I reply again saying please cancel and the human sends me the exact same message. I was only able to finally get a cancellation and refund when I threatened to dispute the charge on my credit card. Absolutely awful customer service and experience. Avoid this company!