Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
312 reviews
Automatic Door and HardwareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Automatic Door and Hardware (autodoorandhardware.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
312 approved reviews, newest moderated first
Gary was helpful beyond my expectations. He has offered assistance by looking at pictures of my current parts and set up and offered to discuss installment with the person who will be installing our new part.
By Kirsten W.
If you need help figuring out what to do or how to do it … These people will help you make it happen. In my case it was a hardware issue and I wasn’t sure where to start. After my initial contact and a couple of pictures they were able to solve my issue … and it wasn’t even their product … Wow, these people go above and beyond. Thanks Derek !!!
By R P.
Derek was so patient with me as I know nothing about automatic doors.... I had ordered the wrong part and he assisted me with finding the right one. He had me send him pictures to confirm the part needed. Derek made is so easy for me to get the right thing and explained how to ship the part that I ordered incorrectly.... AMAZING CUSTOMER SERVICE, which is RARE nowadays. Thank you Derek!!
By Joseph A.
Just placed an order for the Commander. The customer service rep Gary was very helpful.
By Dennis
Excellent service and good prices. It is also very quick and easy to buy
By Teddy
company is a JOKE... please please stay away.. you will loose all the money.. No returns, or even they will not ship it to you, No response, No phone number to talk to someone - just a voice mail to contact thru email. They don't respond and they don't provide any service.
By Peter
Ordered 4 Stanley duraglide roller assemblies. They arrived in a timely manner and the price was on the high side but fair enough. The rollers were installed and failed less then 2 months later. I have emailed them 5 different times with photos and a copy of the order. NO REPLIES FROM THEM. No phone number to contact. Stay away from this place unless you want to waste money and get no warranty or customer service. Steve
By Steve
ordered door on jan 28 2021. received confirmation of order. took my money. said 7 - 10 days shipping... NO other communication. no phone number. no wonder amazon does such business! not happy. i want to know where my door is
By eldon
