Customer service Rep Derrick was very…
Customer service Rep Derrick was very helpful
By Daniel
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
312 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Automatic Door and Hardware (autodoorandhardware.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
312 approved reviews, newest moderated first
Customer service Rep Derrick was very helpful
By Daniel
I have zero experience with doors, and have spoken with Derek 3 or 4 times on 3 different doors. He is always very polite, patient, and educated me every time. Derek's knowledge and expertise is conveyed humbly as he communicates with me, much appreciated! In my 40+ years of business, an employee like him is rare, and is also a result of good management. Thank you.
By Ed B.
Gary is a great guy to work with. He is pretty knowledgeable about sliding doors and always goes above and beyond to get the problem solved. As of now he helped me 3 times and all 3 times I do exact what he recommends me and problems are solved. Highly recommend.
By Bhavesh P.
My experience with this company has been exceptional. Fast response, quick pricing and sales orders. Your shipping is always packaged so nothing is damaged in transit. The best of all has been Derek, his customer service and support for the field techs is above and beyond any other company we deal with. I will recommend your company again and if we ever need your type of products in the future you better know we will only come to Automatic Door and Hardware.
By D A.
Gary was very helpful. He went above and beyond to help solve my ada door issue. He was the projects MVP!!!
By Ricarlus H.
derek was amazing he got the whole team involved and helped me come up with a unique solution to my door situation.
By alejandro
Gary very helpful finding the right door hinge I needed did not have a lot of information and help me
By Jason L.
Answered all my questions and helped me find the perfect door and hardware we needed for our building.
By Heather S.