fast and accurate
fast and accurate. But I got wrong item. I need to return. thanks mo
By M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
312 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Automatic Door and Hardware (autodoorandhardware.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
312 approved reviews, newest moderated first
fast and accurate. But I got wrong item. I need to return. thanks mo
By M.
My purchase has gone as expected.
By Thomas
Did I receive my 5% discount? I entered the code RUSH5 but did not see the discount on the invoice.
By Ave
Part were sent to me and I got them before I expected them. thanks
By Leroy
Top of the chart
By michael L.
The best and unsolicited customer service ! I placed an order and customer service contacted me within 8 hours to ensure I was confident about my order- I was not and after several emails/questions/pictures back and forth the right door handle is on the way! Thank you so much - Gina
By Gina
I experienced difficulty with my online order, but a sales rep immediately responded to my email requesting help. He then patiently worked with me until all was resolved. He offered insight into product differences and helped me find the best product for my need.
By Laurel
I am very disappointed that we ordered parts from this company that turned out to be damaged and now they are requiring us to pay $350 to have the replacements overnighted to us. I will not use this company again.
By Patricia
Response from Automatic Door and Hardware· Aug 30, 2018
Hello Patricia, We are sorry you are upset. Our customer service rep looked up your order. It appears you were shipped exactly what you had ordered. That is why you had to pay for shipping on your end. If the mistake was on our end we would cover all costs to ship out the correct products to you. I hope this makes sense. If you ever have any technical questions please contact our customer service team. With over 100+ combined years in the door industry we can clear up any confusion and help eliminate mistakes on your end to insure you order the correct items the first time. Thank you and have a great day! Automatic Door and Hardware Team