Authorize.NetReviews of authorize.net

GARBAGE. It's like doing business with the 1970s. Outdated, overpriced, deliberately confusing pricing policies. Rude and arrogant support staff. Hodl funds with no notice. Held $350 000 without even communicating due to an 'error' at their end. A joke.

Authorize.net is a scam . I opened an account with them 130 days ago and after the first payment , they closed the account saying they were going to hold the funds for 90 days . I didn’t border I still shipped and incurred the loss . And after 90 days contacted them . First customer service. Ooh I’m sorry we are sending the funds right way . After 10 days no funds Called again . Second customer service oh I’m sorry the funds have just been sent now . Allow 5 business days This is the 130th days and no funds and they say theresame thing every time I call And the funds are more than $5000 .

Due to project requirements I had to use their gateway for payments. I am shocked solutions like this exist and that this comes from a company that I thought is solid and reliable. Merchant admin panel looks like windows 95 and doesn't even support viewing all transactions in a single list... Errors in documentation, incomplete information, severe security vulnerability in the SDK, which was lastly updated in 2021 (but most code is 8years old....)... Even formatting data for the api calls is a problem, as their "json" requires duplicate keys for lists. Api errors are incorrect, making you lose hours on "invalid login id" just to discover it actually was due to some other fields (they call it json again) being in the wrong order. This is just unacceptable, please disable this service or hire 2-3 expert devs and a technical writer at least part time if you can't afford full time dev team for your 25$mo gateway fee

Bad customer service was about the worst I have ever seen! We have been with them for many years and it used to be very good, which is why I gave 2 stars versus 1. I called in about an excessive fee and one time reversal of the fee done in error. After being on the phone overseas somewhere, they said no. I asked for a supervisor, on hold for 15 more minutes totaling an hour and they said I have a supervisor on the line, and then the line went dead, I called back went through the verification process another 30 min, same deal same supervisor name and I said please don't hang up, and they did. I went on chat and created a ticket number 00124xxxx and asked a supervisor to call me back and they never did.

Recently their "Award Winning Support" just won trophy for "worst of all time". Transaction manager was on hold for 30 minutes They will not release an e-check payment to our company until they talk to account administrator. Adminstrator made two calls of 17-26 minutes each on hold which starts ringing for the specialist and then hangs up.

Authorize.net is a mess, they are the same guys managing Paysafe. Paysafe group and Authorize.net is an organized criminal organization.

In past years I would easily give Authorize.net 5 stars. In the last month however, and especially today, I have to give them 1 star. I don't know what they are thinking with requiring a new pin every time you log into your account (which is multiple times a day), and now today, their system isn't working at all. Authorize.net... I hope you're paying attention. You're pushing decades long customers away. We don't want to leave, but we will... If you don't fix these problems quickly.

Awful business practice. Started easily with them and then for two months they have been withholding our funds from customers. Now we can't ship our product and are trying to get authorize.net to at least refund the money, but they have not yet. Customers are getting angry. Basically, they are stealing our money at this point. Have hired a lawyer now to file a suit. Stay away. Why can't they get their act together? We are about to pull our parent company multi billion dollar account from them.