Authorize.NetReviews of authorize.net

Our first three transactions went smoothly, as normal and expected. But they actually didn't. All indications showed the transactions as approved and paid, with one little exception - the email receipts, which again, showed "Approved" on them, also had a little note - "Test mode" - seemingly harmless. It wasn't until the funds should have hit our account and the Authorize.net rep reached out to see if we needed anything that I inquired about this "Test mode" marked on the transaction receipts. He then explained that "Test mode" meant the transactions hadn't actually gone through. He then explained that it was our problem to deal with, that there was nothing they could do about it. We're now out product, and have no way to embarrassingly go back to our customers and ask them to pay for their orders a second time. Customers received a receipt that shows their order was paid for. Shopify shows the order as paid for. I have NOTHING to go back to our customers with other than a receipt that says, "Test mode" on it. Authorize.net and Jordan Hastings have shown NO willingness to do anything to rectify these losses.

I have used authorize.net for over 20 years and they used to provide good service. But now, unfortunately they no longer do. After experiencing the worst customer service experience in many years I felt it best to leave a review so people will know the t it s best to avoid them completely and steer clear of authorize.net. While the have no problem charging you and taking fees from you they absolutely to do want to disperse funds to you. I basically have to just walk away from the funds that they have collected because I no longer have the time to keep chasing them down. Typical promise to resolve the issue one day then a completely different story the next day - no other customer has this experience they say- on and on. Even my bank laughed at Authorize.nets practices and recommended we switch merchant providers to a company that understands how banking works in the 21st century. I hope people read reviews and compare other companies offerings and you will see that there is no reason to ever deal with or associate your business with Authorize.net. I hope you save yourself the trouble and use a processor that is highly rated and modern.

don't waste your time with this company, they never helped me after i was signed up and they took their money. now the want to send a bill for 64$ a year after a canceled the service

Authorize.net is less than helpful when it comes to having issues with the credit card processor that they set my company up with. I have called numerous times, asking for them to put me in touch with the third party, and each time they tell me that they cannot give me that info. I am being charged a "Bankcard monthly fee" on an account that I have closed through Authorize, and I have no way to get ahold of this "bankcard" company to get them to stop. The bank I hold my business checking account has no contact information for this company either. My only option was to close my checking account. And I am out the $217.30 fee that "BankCard" charged me today, even though this account did not process funds last month and should not have been charged. Proceed with caution when dealing with Authorize and make sure you know who they set you up with to process your transactions.

Authorize.net are an absolute nightmare to work with as a small business. Claiming to be a secure and efficient gateway for payment actually translates into a Kafkaesque maze of disinformation and obstructive customer service that results in funds being withheld for ninety days for no justifiable reason. They operate on a principle of no accountability and no communication. They demonstrate no understanding or concern for the operations of small businesses. Do not trust this company to process your payments.

Comparing to Helcim, I would go with Authorize.Net any day. Yes, just like all payment processing companies, they need to make sure you not selling cocaine or doing something illegal like money laundering so they have to verify your account information. After the initial verification, they have been great. After using them for three months, I wrote them a review because they were asking. I wrote on there that besides the trouble with AMEX, this company is good. The next day, someone called and told me what I need to do to fix the AMEX problem. What a good and helpful company.

They do not extend refund periods over 6 months. We have hotels and when we need to do refund for guests who paid more than 6 months in advance we end up refunding by cash or check. It’s absolute nightmare to deal with this company. Their process to apply for extending refund period is inefficient and they deny you anyway. At the end we loose 3% credit card fees we pay on original transaction, and we have unhappy customers.

I was recently the victim of a scam, and Authorized.net is trying to hold me responsible for any funds that I was to receive from a job that I never had. The scammer had me going through the process of creating a contract to make everything look like it was legitimate and I eventually caught on to what was going on, removed myself from it, by writing a formal letter of resignation. I have screenshots of all conversations and documents but Authorized.net puts you through so much. I even have a letter directly from them alerting to the scam but yet they keep sending me emails about funds owed. How am I owing them when the scammer was to pay me for a job, when there wasn't a job to begin with??! This has been going on a month now.