Audio AdviceReviews of audioadvice.com

Exceptional customer service. Chris went above and beyond to help me hunt down a missing part for the speakers I ordered, and when the part could not be found, they simply refunded my purchase. Above and beyond expect expectations and would highly recommend.

I purchased a CD player and AMP directly from Marantz and JBL speakers from Audio Advice. After installation one of the speakers was not delivering full sound. I called customer support and initially spoke with Jeff who was beyond helpful and after answering some questions it was suggested that it could be the AMP. Called Marantz who does not have an exchange policy therefore I had to return the AMP and purchase the replacement. Received the replacement and had the same issue. Called back Audio Advice and spoke with Mike who like Jeff was more than helpful. Both Jeff and Mike did not think it was the speaker however was willing to do whatever to make the situation right. After another call from Mike he suggested that as a last effort change out the RCA plug which I did and problem solved. These guys were amazing to work with followed up with return calls and I even felt their frustration for me. I would highly recommend doing business with Audio Advice they are a class act and stand behind their commitment..Janet C.

I ordered, on a whim, an open box vinyl stylus because Audio Advice had it in stock and for the lowest price around the net. I had never ordered anything from them before, so I was extremely wary about the experience (and the item wasn’t cheap!). The stylus came in pretty quick, I open it and see that there is no needle on the cartridge! My heart started beating fast, thinking I was going to lose out on this deal, since I wasn’t too sure of how good their service is. I started the return process on their website and submitted photos. I decided to also call their 1800 number and had to leave a message. I was starting to sweat profusely over this transaction but the next day I get a call from Audio Advice and the person helping me (Darren? I forgot his name, sorry) was super helpful and understanding, he reviewed my case and decided to make it right by sending me a new replacement stylus at no extra cost. A few days later, the needle came in, new and working flawlessly. He completely turned around my experience and my future with audio advice is bright, and will happily order again from them. Awesome job, thank you!

There is fellow at Audio Advice named Marty. He is truly excellent and uber helpful. He always response with knowledgeable answers. I highly recommend them because for me and from my personal experience with Audio Advice in general is that they have better customer service and knowledge than most hifi shops I have contacted. I highly recommend Audio Advice as they do Know their stuff. Thank you Marty for the speaker advice on those JBL's 3600 HDI speakers.

I've purchased 3 things from Audio Advice and they've been nothing but terrific. My first purchase was a Rega P6 turntable and it was an open box purchase. When I had an issue with it, their service advisor, Marty, was amazing. After trying everything we could think of he just said they'd send me a new turntable. Prompt delivery and even a return label for the other. I also got a Mac M-20, and a Mac 252 integrated amp, Marty again was right with me for some technical issues I had with the 252. These guys are great and I find them very easy to do business with

I'm surprised there aren't many reviews for this great company. They are a retail store that has added a fantastic online shop. They are great to work with, have tons of really good video advice on products and give great advice. Just call or chat. I would choose them over anyone like Crutchfield for audio. They are 5 Stars ++