Audien HearingReviews of audienhearing.com

Even 1 star is too much for this (so called) company. Useless products - not fit for purpose. They lie about the products and their service in general. Do not believe them if they offer a refund because it is unlikely that you will actually get it.

I needed to cancel my order. We need to get my Mom to the doctor to get her hearing checked before we get the hearing aids. Cheyanne was speedy and very helpful making this cancelation complete. Thank you very much. Ken

I cannot say enough about the excellent support response regarding the replacement of my defective hearing aid units. Things happen, but not all companies handle the resolution of problems with the professionalism and expediency of Audien Hearing. Thank you and I would wholeheartedly recommend Audien Hearing. I personally worked with a support team member, Cheyanne who was very responsive to the issues and who stayed in touch every step of the way. Thanks, Cheyanne and Kudos Guys!!

I ordered the EV1 on Aug 4. Order confirmed same day. Received email that Aug 7 that EV1 is out of stock and ! will be upgraded to EV3 at no cost. I cancelled the order on Aug 20 after hearing nothing further and having read some worrying complaints about the company (precisely what I an experiencing now.) I received an email confirming that the order was cancelled the same day. The email clearly stated that the item was refunded, it even mentioned the bank account (last 4 digits.) On the 28th I contacted Audien regarding the refund which I haven't received after 8 days. Amber from Audien responded that I will receive my refund after the package has been returned and that all returns must be processed through audienhearingaids.returnscenter.com. I informed her that the item has not even been despatched, never mind received by me so there is nothing to return. But I still submitted a return request the same day (Aug. 28) Then on Sept. 3 I was informed that my return request is rejected for reason that the order was already cancelled in their system so no return label is necessary. Since then there was no response whatsoever to my queries about the refund. Update: I have now received the cheque that was posted in May last year. Par for the course for the South African Post Office. Unfortunately, in the meantime the Reserve Bank has stopped all cheque payments so there is no way I can cash that cheque. Will contact them again.

I ordered the product. Got shipping updates then received a note from Royal Mail telling me there was a customs charge of £75 which is nearly as much as the goods. I have already paid postage. Emailed requesting a refund as they will be returned to Sender as notpaying that much additional postage. Completely ignored I go on live chat. No response. Phone up to be told to use live chat. Give me my money Audien

After reading reviews, etc, I decided to buy these for my 85 yr old Mother. On the very first order I chose upgrade to EV3. When the product arrived, it was EV1. I called and spoke with Erin. Erin was very kind and very helpful. Allowed my mom to try the EV1 1st to see if they would work ok. After approx. a week, and the EV1 not fitting well (had ordered smaller EV3), decided to send back to swap for what I paid for, EV3. Got postage, returned EV1. They were received, accepted and new order with EV3 confirmed, shipped. Then got email saying it was cancelled, then another saying it was shipped. When order came 2nd time, it was EV1 yet again. Very frustrating when trying to contact Audien, says over 1 hr wait, etc, etc. Requested a full refund, but my guess is Audien will NOW say it is past the 30 days. paid for the smaller, new type EV3, but have received old type EV1, twice. Box even says EV1 both times! Would love to have what I ordered and paid for. At this time cannot recommend to anyone, but will see if a full refund changes my mind.

I was excited to receive my earring aids in the mail. I carefully read the instructions. I only wore them for two hours each day. My BIG problem was the item that fit over the earring aid. I couldn't get the dome thing out of my ears. I got so nervous. I tried the big ones and with those on I couldn't even get the earring aid into my ear. I tried the small one and that is when I couldn't couldn't get the dome thing out of my ear. Scared me! I made sure I had some one here to help when when I wore them the next day. The left ear began to ring so loud I had to take it out. I think my ears are just too small for this type of hearing aids. Thank you

This company is horrible, 0 customer service sub par hearing device and the small plastic cones they supply to go over the ear piece get stuck in your ear. I do not believe these reviews, I have emailed, called getty no response, did what they said to get a refund, they told me they may let me keep it for half price, I do not want this piece of crap, do your research there are so many companies right now , do not trust this company if you do you will be trying to get a plastic tip that covers the ear piece out of your ear with tweezers trust me, not fun, or funny. What a disappointment this company is. You've been warnrdy