Audien HearingReviews of audienhearing.com

Response from Audien Hearing· Sep 9, 2025

Hello, Thanks for taking the time to share your feedback, and we’re truly sorry to hear about your experience. And I want to reassure you that we never charge our customers for support—so I completely understand the concern this situation may have caused. We weren’t able to locate your account to review the details, but we’d love the chance to make this right. Please give us a call at (205) 255-1112 or reach out to our support team directly at https://audienhearing.com/pages/support. Rest assured, we’ll be happy to help resolve your issue and answer any questions without any extra charge. Thank you for bringing this to our attention—we truly appreciate the opportunity to improve. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 9, 2025

Hi Matthew, Thank you for sharing your experience, and I’m truly sorry for the runaround and frustration you’ve gone through. This is clearly not the level of support we aim to provide, and I completely understand how disappointing this must have felt. We double-checked your account and want to reassure you that we’ve now sent you the offboarding link, which allows you to complete your return directly. Once the hearing aids are received back in our warehouse, we’ll be glad to process your refund right away without any further delays. I sincerely apologize again for all the confusion and the time it’s taken to get this sorted out. Your feedback is very important to us, and we’ll be using it to improve how we handle returns so this doesn’t happen again. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 9, 2025

Hi Catherine, Thank you for sharing your feedback, and I’m truly sorry for the confusion and frustration this promotion caused—that was never our intention. We understand how important clear pricing and transparency are, and I apologize if this came across as misleading. I wasn’t able to locate your order on my end, so I kindly ask that you reach out to our customer service team again with your order details so we can review and clarify this for you. We’ll be more than happy to take a closer look and ensure everything is handled correctly. Your feedback means a lot to us, and we’ll be using it to improve how our promotions are communicated moving forward. Thank you again for bringing this to our attention. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 2, 2025

Hello, Thank you for taking the time to share your experience, and I want to sincerely apologize for the inconvenience and frustration this has caused. This is clearly not the level of service we aim to provide, and I completely understand how upsetting it must feel. I believe there may have been some confusion regarding the return process. Typically, once a return label is provided, everything should be good to go — the only cost that might apply is the shipping fee, which can vary depending on your location. We also want to reassure you that we do not hold back any refunds once the hearing aids are returned and confirmed in our system. I’ve tried to locate your account with the details provided here but wasn’t able to find it. To make sure we can move quickly and get this resolved, could you please reach out to us directly by phone at 205-255-1112 or send an email through here: https://audienhearing.com/pages/support. This way, we’ll be able to pull up your order right away, clear up any confusion, and ensure your refund is processed without further delay. Again, I’m truly sorry for the frustration this process has caused you, and we appreciate the opportunity to make things right. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 2, 2025

Hi Alex, I’m really sorry to hear about the trouble you’ve had with your hearing aids — I completely understand how important it is to have a device you can count on, and I know how frustrating it must feel when they stop working sooner than expected. We’d love the chance to take a closer look at this and see how we can help get things sorted out together. Unfortunately, I wasn’t able to pull up your account using just the information here. Could you please reach out to us directly? You can give us a call at 205-255-1112 or send us a message through our support page: https://audienhearing.com/pages/support That way, we can review your order details and work with you on the best possible solution. Thank you for bringing this to our attention, and again, I’m sorry for the inconvenience this has caused. We’re here to help. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Aug 26, 2025

Hi Gena, We’re so happy to hear that the Atom Pro 2 has helped open up a whole new world of sound for you—that’s exactly why we do what we do! 😊 We also really appreciate your kind words about our support team. It means a lot to know you felt cared for and received the help you needed. Thank you for trusting us with your hearing journey—we’re honored to be a part of it! Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Aug 26, 2025

Hi Cathy, I’m really sorry to hear about your experience with the Atom Pro 2—that’s definitely not what we want for you. I tried looking up your account but wasn’t able to locate it, so the best next step would be to reach out to us directly so we can pull up your order and help you one-on-one. We absolutely want to make this right and get you the support you need, whether that’s troubleshooting the feedback issue, swapping domes, or discussing other options available to you. Please reach out to our team and we’ll make sure you’re taken care of. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Aug 26, 2025

Hi Connie, Thanks for sharing your feedback, and I’m so sorry for the inconvenience and frustration this has caused you—that’s never the experience we want for our customers. I reviewed your account and can confirm that we’ve already sent your return label, but just to be sure, I’ll go ahead and resend it to you today. Thank you for your patience, and I truly apologize again for the trouble. Please keep an eye on your inbox for the updated email, and don’t hesitate to reach back out if you have any issues receiving it—we’ll make sure you’re taken care of. Best regards, Vince Audien Hearing Team