Our driver was amazing and supportive…
Our driver, Vincent Williams was amazing and supportive and such a great person. Very good driver as well
By Anna W.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
346 reviews
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Atlantic Coast Charters has been serving the charter bus market in Maryland, DC, Pennsylvania and West Virginia for over 40 years. ACC is owned by the Dillon family who have been in the bus business since 1918! We have two locations to serve you, one in Linthicum, Maryland near BWI airport and one in Hagerstown, Maryland. Our fleet sizes include 34 passenger, 47 passenger and 55 passenger deluxe motor coaches. Amenities include Wifi, restrooms, reclining seats, DVD, PA, A/C as well under bus luggage space. Many buses also have 110V outlets and seat belts. Wheelchair lifts are also available. What separates bus companies is its people, and we have the best! Whether its the veteran charter booking staff, highly skilled maintenance technicians or safe and friendly bus operators, our team is number one!
Atlantic Coast Charters (atlanticcoastcharters.com) has 346 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
346 approved reviews, newest moderated first
Our driver, Vincent Williams was amazing and supportive and such a great person. Very good driver as well
By Anna W.
We had Vincent Williams for our bus driver and he was absolutely amazing! Always laughing with us and wishing us good luck for our tournament!! Couldn’t have had a better experience and driver!
By Becca H.
We had Vincent Williams as our Bus Driver for the NCAA Regional Championships. He was welcome and warming to all of us and was a great bus driver.
By Issy A.
I am trying to get a hold of these people with NO luck email address in invalid!!!
By xolisiwe M.
Response from Atlantic Coast Charters· Mar 7, 2022
Please remove this review, you have the wrong company. We are in the US, not Capetown
DO NOT HIRE! Poor customer service from the start, then the bus crashed on our wedding night and our parents missed the last two hours of the reception dealing with it and driving guests home themselves. Management team on the emergency line hung up on us after the crash and never called back. I've reached out multiple times via phone and email and no one has returned our call or offered up any apology. I'm still devastated that our wedding night turned into such a fiasco because of the terrible service from this team. The drivers were lovely but management is just AWFUL.
By Wynne A.
Giving two stars because the drivers were always courteous. Used this company to get spring sports teams to their games. Had very specific departure times and pick up locations. Buses were late 50% of the time. Drivers never answered their cell phones and the company was unresponsive to the recurring issue. Excuses were always about having to find a last minute driver or the bus they had scheduled had mechanical issues. Regardless, never a phone call letting us know about any delays or reassuring us the a bus was in fact on the way. Final straw was when the bus never arrived to take one of our teams to the conference championship. Again, no communication from the driver or the company until after we had to find alternative transport. Then it was ‘oh, the driver read the ticket wrong’. If reliability isn’t an issue, the drivers are nice.
By adam H.
Response from Atlantic Coast Charters· Apr 24, 2021
Mr. Hertz, I am very sorry for the issue this morning. However, you materially mis-state facts about the lateness. I will have my dispatcher pull GPS reports for each trip to show you the correct data.
Our first bus charter to Atlantic City was good, however, the bus was old, the radio did not work. I was told they had newer buses when I first made our reservation. Our driver was good.
By Sylvia
Our driver Steve was fantastic, great personality his driving was great. The company worked with our trip without any hassles. Will absolutely use them again
By Dina AFSCME Local 3.