ArtsyReviews of artsy.net

Absolutely no communication about what was going on. We weren't even sure we had actually made the purchase and the piece would be sent to us. We finally had to track down the gallery where the piece was and reach out to them to find out if the purchase went through and where the piece was. We have purchased pieces from all over the world. This site by far gave us the least confidence.

I enjoyed making my most recent purchase on Artsy. The website search function and variety of ways to sort is very good. Pricing and terms were very straightforward. The packaging was carefully done and the artwork arrived in a very timely manner

A. Azusa really helped me out and made the process so easy for me, making a request on my behalf and monitoring it. I really appreciate how she was so willing to readily explain the reasons for the situation as while as providing thorough solutions.

For convenience, this is absolutely recommended. you can easily check the artworks too.

It was great from the web presentation, communication with the seller, to the payment, shipping and timely receipt

Update on my Artsy experience: The customer service rep said Artsy would be refunding the change in the price of the painting, but only $52.34 off of shipping (they had charged $790.01). She also addressed my comment about UPS telling me that shipping was $385.23 (UPS measured my box at the UPS Store). The rep said that Artsy‘s shipping team found instead that the shipping was actually $986.64, so unfortunately, Artsy was not going to be able to refund more. And the rep included a screen shot of the UPS website showing how that charge was calculated. I was about to email back, saying thanks for that info, and, agreed — from my own check on the UPS website, I could see that the price was indeed what Artsy told me, and correct is correct. That $986.64 quote also made me think they’d actually given me a break on the original shipping, by only charging $790. And now, refunding $52 on top of that, I thought, Ok, settled. But . . . Then I looked one more time and saw that the box dimensions Artsy used to get that screen-shotted shipping price were not the dimensions of the box I received. The box that I actually received was 5 x 30 x 43. I put that into the UPS calculator. The UPS charge for shipping that size, plus now adding insurance, came to $439.40. But the dimensions Artsy put in (9 x 36 x 50) were larger. That made the UPS shipping calculator show $986.64. That’s a difference of +$547.24. This made me wonder how they got the shipping price they originally charged, $790.01. Even that original charge, compared to the actual cost ($439.40), was still $350.61 over. So either way, however they worked it, Artsy was billing me the shipping cost for a box that was substantially larger than the one the painting actually arrived in.

I was extremely satisfied with the person I spoke to for the kindness and helpfulness he showed towards me. As the owner of a small company I can confirm that I have rarely found such professional and knowledgeable people who give you all the information you need in just a few moments.

Artsy is easy to look up art you are looking for. Excellent listings from trusted sources. Very good communication between the buyer and the galleries. Would definitely use in the future. Was more than pleased with the sculpture I purchased.