Artsy Came Through, TAG Gallery Delivered - but it was not smooth…
Overall, I highly value Artsy and the access it provides to galleries and artists worldwide. That said, this transaction was unnecessarily difficult due to repeated communication issues with TAG. I had to involve Artsy just to understand the order status. The artwork arrived safely and is now being assessed to confirm the gallery met the printing requirements. Still, I believe Artsy should take a more proactive role when communication breaks down between a gallery and buyer. Despite my reaching out, the experience was disappointing. TAG’s service fell short of professional standards, and I would hesitate to work with them again. After all the delays and miscommunication, some gesture of goodwill from TAG/Artsy would have been appropriate.
By CCC
Response from Artsy· Oct 21, 2026
Hello, thank you for your review. We're sorry to hear that you are not satisfied with your experience. I can see in our system that our team reached out to you, but did not hear back. If you would like to discuss your experience further, please email us at [email protected].