Arrow LiftReviews of arrowlift.com

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4.8/ 5

Excellent

548 reviews

Arrow Lift4.8Excellent

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About Arrow Lift

Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote

Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.

Also known as: arrowlift.com
Website: arrowlift.com
Category: Craftsman
Listed on The Fair Hearing: 2026

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Feb 25, 2026

I was stuck on an Arrow Lift for 45…

I was stuck on an Arrow Lift for 45 minutes, their customer service line didn't care, and the emergency line hung up on me. I visited a business in Prior Lake that had recently had an Arrow Lift installed. I get into the lift and it goes up about an inch and stops. Because the door locked behind me, I was stuck. The business calls Arrow Lifts service line and tells them that someone is stuck on their lift. They get told that someone will call them back before the end of the business day. Excuse me? Someone is trapped on your lift. I use the emergency button on the lift and am connected to someone. As the prerecorded message is being played to the operator, they hang up. Seriously! I have to listen to a dial tone for over 10 minutes because it is an intercom with no way to hang up. Finally, after 45 minutes, I was able to locate a switch on the locked door that I could not reach. I had to have someone drop a screwdriver from the floor above to be able to access it. I finally was able to and low and behold, it actually unlocked the door. Stay away from this company, for your safety and for the safety of anyone else that may use a lift from them!

By Danny H.

Response from Arrow Lift· Mar 4, 2026

Dear Danny, We are sorry to hear about your experience with the accessibility lift that we service at your dentist’s office. Being stuck in any lift is understandably frustrating. Our records show that we spoke with someone at the location, navigated them through the process of exiting the lift and following the call we dispatched a technician, who corrected the issue, so the lift is now functioning. We are also following up with the 3rd party answering service that is reached from the emergency button to see how we can prevent issues with the call being dropped in the future. Like all mechanical systems, lifts require ongoing adjustments. We take all calls seriously, and we look to learn from them and find ways to improve how we can serve clients going forward. Best regards, The Arrow Lift Team