Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Expectation and reality were equal
By Dan
Response from Arrow Lift· Apr 30, 2026
Thank you, Dan, for taking the time to leave a review. We’re glad to hear the experience matched what you were hoping for and that everything delivered as expected. Providing clear guidance and dependable results is very important to us, so it’s great to know that came through. Thanks again for sharing your feedback! Warmly, The Arrow Lift Team
Aside from the whole sales and installation nightmare, while the technicians are very courteous, this lift has been repaired more times than I can count. It was installed 8 months ago, so it's still under warranty, but it is very seldom used and we end up calling for repairs almost every time we try to use it. Now that I need it, it's down AGAIN. Lemons happen and I think we got one. Last time it was a loose wire. Another time it was switches incorrectly set at the factory. Our church was looking at buying one. We told them to pass on this. Our builder who brought them in won't put them in anyone else's house. I'm going to be stuck with, and at some point, in, a $65000 piece of junk eating up my living room
By easterfire
Response from Arrow Lift· May 1, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this has been, especially given how important dependable access is when you need it. While we’re glad our technicians have treated you with courtesy, we understand that multiple service issues are incredibly discouraging. Experiences like this are not typical, and we appreciate you bringing these concerns forward. Our team came out yesterday to address the current issue, and we are committed to working through this with you to get your lift operating properly. We understand how important it is for your equipment to be reliable, and we appreciate the opportunity to resolve the situation. Thank you again for your honest feedback, and we look forward to helping move this in a better direction. Best regards, The Arrow Lift Team
We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incredibly useful for safely transporting items up and down from the basement. What used to be a hassle—and sometimes even a risk—is now simple and convenient. The installation process was smooth, and the team was professional, knowledgeable, and easy to work with. They made sure everything was set up perfectly and took the time to explain how it all works. What we really appreciate is knowing that the chair lift is already in place for the future. It gives us peace of mind that when the time comes to use it for mobility, we’ll be fully prepared. We’re so impressed that we’re already considering having another lift installed for access to the second floor. Arrow Lift delivered both quality and peace of mind—we highly recommend them to anyone looking for practical, reliable solutions that make everyday life easier.
By Rose
Response from Arrow Lift· Apr 27, 2026
Thank you, Rose, for such a thoughtful and detailed review. We’re so glad to hear that your lift has already made daily life easier and safer, even beyond its future mobility benefits. It’s wonderful to know the installation process went smoothly and that our team provided the professionalism and guidance needed to help you feel confident every step of the way. Hearing that the lift is giving you added peace of mind for both today and the future means a great deal to us. We’re also grateful to know you’re considering us again for another area of your home. Thank you for your kind recommendation and for trusting Arrow Lift to help support your home accessibility needs. Best, The Arrow Lift Team
Great person doing instalation
By John
Response from Arrow Lift· Apr 23, 2026
Thank you, John, for taking the time to share your feedback. We’re glad to hear your installer made a positive impression during the process. Having a skilled and personable technician on-site can make all the difference, and it’s great to know that came through in your experience. Thanks again for your kind words! -The Arrow Lift Team
Rewriting my review - although I was charged for service that was unable to happen a refund was provided after a "disgruntled" call to them.
By Jessica B.
Response from Arrow Lift· Apr 23, 2026
Hi Jessica, We’re truly sorry for the miscommunication that led to you being charged for service that you did not receive, and for the inconvenience this caused. We appreciate you giving us the chance to make things right and provide you with a refund. We are reviewing our processes to help ensure situations like this don’t happen again in the future. Thank you again for the feedback, as it helps us improve. Best regards, The Arrow Lift Team
They were quick to respond, quick to install and were honest about the pricing.
By Tyler
Response from Arrow Lift· Apr 21, 2026
Thank you, Tyler, for sharing your experience. We’re glad to hear our team was able to respond quickly and get your lift installed without delay. It’s also great to know you felt the pricing was clear and straightforward—that kind of transparency is very important to us. Thanks again for taking the time to leave your feedback! Warmly, The Arrow Lift Team
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
By Charles
Response from Arrow Lift· Apr 17, 2026
Thank you, Charles, for sharing your experience. We’re glad to hear Todd helped you feel confident in both the process and your decision. It’s great to know you took the time to explore different options and found the right fit with the Stannah lift. Having that sense of comfort and clarity when making a decision like this is so important, and we’re pleased Todd was able to provide that guidance. Thank you again for your feedback—we appreciate you choosing Arrow Lift!
Prompt professional service. They installed a high quality stair lift which functions very well. But considering how very expensive it was I would expect that.
By Robert
Response from Arrow Lift· Apr 16, 2026
Thank you, Robert, for sharing your feedback. It's great to hear you were pleased with the professionalism of our team and that the stair lift has been functioning well for you. We also appreciate your candid thoughts regarding the investment involved. We understand that purchasing a stair lift is a significant decision, and we work hard to provide dependable, high-quality equipment and service that deliver lasting value. Thank you again for choosing Arrow Lift and for sharing your experience.
