Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
95 reviews
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Arcticspastore.com is the online store for Arctic Spa parts, filters, jets, control panels and accessories. We focus on providing all products and accessories for every Arctic Spa owner no matter where you live.I started Arctic Spas Utah in 1989 as a spa service company. I was still in high school at the time. In fact since I was not 18, I had to have my mom get my first business license. I lived near Park City, UT, probably one of the highest per capita locations for hot tubs in the world. There was plenty of spa service needed. In 1996 my dad told me that I would be doing the same thing forever unless I opened up a store. With his help, we opened our Park City store. A couple years later, I found the perfect spa. We started selling the Arctic Spa in 1998 and were drawn to the design for the cold climates. The following year we opened our Salt Lake Store. Over the years we have received many awards including Arctic Spa Dealer of the Year and Arctic Spa Service Dealer of the Year.We are also an accredited with the BBB with an A+ rating as well as being spasearch.org certified.
ArcticSpaStore.com (arcticspastore.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
95 approved reviews, newest moderated first
I made an order on February 18th(order#4093), and while I realize that it was ground shipping for free, it has been in an "awaiting shipment" status since February 19th with no update since and it is now late evening on February 25th. The order was for 2 pivot arms for a cover lift, hardly large or heavy requiring any special shipping. It doesn't seem like very good service for something as simple as an order.
By Curtis H.
Ordered,,, delivered ,, what more can I say!
By Jim campagna C.
Me and my wife made the mistake of making two separate orders of some of the same products. I informed Arctic SS of my mistake. The order wasn’t shipped yet so they kept the doubled ordered items and refunded the money. Unfortunately I got refunded for some of the items I still wanted, and had to pay for an item I wanted off the order. I haven’t received my shipment yet, but I feel confident that we can resolve the mistake about the refund as well.
By Johan
Got exactly what I ordered quickly and no hassle. Really like the program of getting the filters as needed as that is an excellent reminder to change and clean
By Katherine S.
I'm very impressed with Arctic Spa's prices compared to the store out here! And Wow, it said 3 days shipping and it was here the very next day! Can you say Awesome???
By Kris
Once it shipped, it was the right part. But it took 25 days, which is ludicrous!
By Customer
Response from ArcticSpaStore.com· Feb 1, 2014
I am sorry this took so long to get to you. With some of the less popular parts, we do run into times where we are backordered on them. We sent you an email shortly after the time or order to let you know that it was on backorder. As you can see from many of our other reviews, we ship the vast majority of our parts, etc. out very quickly. I apologize once again that this was slow getting to you.
I ordered some spa accessories and PH adjust. The accessories were not in stock at the store so the complete order was held up. After several weeks I called to check on the order and got the PH adjust sent out but now, several weeks later, I'm still waiting for the accessories. I'm told there still on back order from the supplier. If I had know the complete order was not in stock I could have ordered elsewhere and had received everything by Christmas.
By Tim T.
I ordered part's on Dec 15th and it's now the 28th and still no part's and you want to know how you did?
By Mitch C.
Response from ArcticSpaStore.com· Feb 1, 2014
I am sorry for the delay on your parts. The mold for the pillows was damaged and had to be rebuilt. We are close to getting these to you. The factory has been working hard to get these back into production. You should have received an email explaining that they were on backorder and we would ship them to you as soon as we receive them. Thanks for you patience.
