Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
95 reviews
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Arcticspastore.com is the online store for Arctic Spa parts, filters, jets, control panels and accessories. We focus on providing all products and accessories for every Arctic Spa owner no matter where you live.I started Arctic Spas Utah in 1989 as a spa service company. I was still in high school at the time. In fact since I was not 18, I had to have my mom get my first business license. I lived near Park City, UT, probably one of the highest per capita locations for hot tubs in the world. There was plenty of spa service needed. In 1996 my dad told me that I would be doing the same thing forever unless I opened up a store. With his help, we opened our Park City store. A couple years later, I found the perfect spa. We started selling the Arctic Spa in 1998 and were drawn to the design for the cold climates. The following year we opened our Salt Lake Store. Over the years we have received many awards including Arctic Spa Dealer of the Year and Arctic Spa Service Dealer of the Year.We are also an accredited with the BBB with an A+ rating as well as being spasearch.org certified.
ArcticSpaStore.com (arcticspastore.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
95 approved reviews, newest moderated first
I've had my hottub for a few years now. Any or service or warrantee item that my hottub has needed has been handled without any questions. They just want to get you up and running again. I also appreciate how the brand designs upgrades and makes sure the replacement part has the new upgrades.
By Brett V S.
happy with my couple of experience the swrvice is exellent but the only think i dont like is the amount for the shipping for canada quebec may be you can modifie the shipping cost . thank you to read me Conrad Nadeau c
By Conrad N.
Good webshop easy to buy, and if damaged on receipt they replace immediately with a new product. It would be nice with a page to explain how to use all products (added in water) in detail as the names of the chemical cd be confusing and not explaining contents
By J-O A.
Order from Arctic Spa, they have the best items at the best prices and they answer all your spa questions via e-mail.
By Jeff G.
Purchased an Arctic Oceans Swim Spa in July 2012. Had an on-going problem with the Onzen system never producing adequate amounts of free chlorine to be in the healthy range. This was true even though we ran the Onzen system 24/7 since the spa was installed The spa has received what I consider to be light usage. Early on we were told we would have to adjust the Onzen system down because it would produce too much free chlorine; what a joke, it never happened. Numerous e-mails and servicing of the unit never did resolve the problem. I routinely tested the water quality and added various chemicals; pretty much to no avail. We even added an additional "floater"system to release more free chlorine. The head to the Onzen system had to be replaced 3 times in less than 6 months time. After all of this, the free chlorine level is still seldom in the acceptable range. I have concluded one or two different things: 1. The technicians at the local Arctic Spa service center were not trained to deal with the problems I encountered. 2. The Onzen system is undersized and was not designed to treat the volume of water in the Arctic Ocean; a design flaw that should have been caught in a testing phase before releasing this product for sale. I believe a combination of these two conclusions is probably a pretty accurate description that explains the problems we have experienced. Except for these problems, we do like the Arctic Ocean. Unfortunately the problems with the free chlorine level, which is a health issue, have somewhat soured us on the product.
By don G.
I have ordered several items for the used Arctic Spa I purchased last spring. All items have been just as represented and the prices were the best I found. I highly recommend the Arctic Spa Store
By Dana W.
I ordered a replacement console for my spa. It took over 30 days just to get confirmation that my part was ordered. They did a great job charging my credit card. I wish the console would have arrived as fast. Horrible customer service. I have loved my Arctic Spa but would not buy another one because the company is so flakey.
By Dirk A.
Response from ArcticSpaStore.com· Dec 30, 2012
Dirk, I am sorry for the slow response. You did order the part on November 12th. and we shipped it out to you on November 22nd. This is much longer than what it should have been. Sometimes we run into backorders with the factory. We should have notified you of this sooner. I have made changes to prevent the lack of communication for happening in the future. Hopefully, you will see we are trying to take a proactive approach to serving our customers and making changes to areas where we need to improve. Happy Hot Tubbin', Christian Staples
