Appliance GuysReviews of applianceguys.com

BUYER BEWARE, CUSTOMER SERVICE IS APPALLING I spent nearly $760 on an electric fireplace and what can I say this thing is basically LED lights with minimal heating to the point that my oven does a better job at warming the house. Even if you stand next to this thing you can't feel much, however they refuse to refund, even though I received this 2 weeks back or so. They suggested they can refund, minus 20% for a restocking fee, and wanted me to be thankful about their so called customer service so I have gone ahead and reported them to Fair Trading.

I had a very disappointing experience with Appliance Guys in Edmonds. I was told that a specific unit was in stock and available, which was critical for a new tenant move-in. After waiting several days with no update, I called back—only to find out the item was actually on backorder with no ETA. This misinformation caused serious delays, frustration for my tenant, and forced us to cancel the order and buy elsewhere. The company offered only a full refund—no apology, no concession, no accountability for the inconvenience caused. Communication was poor, and I would not recommend this business to anyone relying on timely, accurate service.

These guys are bait-and-switch artists who quote one price online and then claim it was "in error" and try to upcharge you hundreds of dollars. Such a transparently scummy way to do business. I don't trust them as far as I can throw them.

When I purchased a hood, it showed in stock and would ship within four days. Two weeks later, after hearing nothing from the company, I inquired about the status of my order. A week later, I was told it would ship the following week. After almost two months of inquiring for updates, I finally got an email telling me that there was a mistake in the shipping they charged me, and they sent me an additional invoice to pay. Absolute crooks.

I bought a range in December and received wrong color. It was white and not stainless though image in order is stainless. I inquired about exchanging since 1/22 and have called and spoken to Raj and Tim 7 times. Have 3 emails from Raj promoting a return carrier pickup and he NEVER follows through. I finally had to log a complaint with my credit card company and called Raj to warn him, and he asked me to withdraw the complaint. As of now I was credited by Chase for fraud protection but Raj still has done nothing to pick up the range. Sadly I liked this company on the buy side and would have gladly paid a return fee and paid more for the stainless range but these guys cannot be trusted to help fix a wrong purchase. WILL NEVER BUY FROM THEM AGAIN!