Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,355 reviews
AooliaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aoolia dedicates to helping people all over the world to have a foresight vision. We provide fashionable, innovative, and top-grade quality eyewear. With our fast delivery system at an affordable price, we guarantee you an exceeding shopping experience.
Aoolia (aoolia.com) has 2,355 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,355 approved reviews, newest moderated first
Difficulties tracking shipment. Cant pull up my past order.
By JEFFERY H.
Response from Aoolia· Jun 18, 2026
We’re sorry you’re having trouble tracking your shipment and accessing your order history. Please send us your order number, and we’ll help you look up your order and shipping information right away. You can also track your package via this link: https://www.aoolia.com/trackorder
Je n'ai pas fait de commande mais j'ai demandé des renseignements par mail et on ne me répond pas. Alors que je n'ai rien commandé que j'hesite, je voulais savoir si on m'enverrais un bon de retour pré-payé car je commanderai 2 paires pour essayer. Mais pas de reponse. Alors certes leur collection est géniale mais on a le droit d'essayer. Donc pas de réponse et bien ce sera pas de commande. embauchez du monde si vous êtes débordé.
By Gabrielle Marguerite J.
Response from Aoolia· Jun 18, 2026
Nous nous excusons sincèrement de ne pas avoir répondu à votre mail dans les délais, c’est un manquement de notre service client. Nous comprenons parfaitement votre demande concernant le bon de retour pré-payé pour essayer deux paires de lunettes, nous serions heureux de vous répondre en détail si vous nous renvoyez votre message ou nous communiquez votre adresse mail. Nous mettons tout en œuvre pour renforcer notre équipe de service afin de traiter toutes les demandes plus rapidement, nous espérons avoir une nouvelle chance de vous servir.
The company made it easy to chose and fill in the details. Even though I received my glasses, they made sure I got them by contacting me. My glasses fit me perfectly shape wise and also correction wise. They seem to be quality glasses for a really modest price.
By Deborah C.
Response from Aoolia· Jun 8, 2026
Thank you so much for your wonderful review! We're delighted the glasses fit perfectly and you're satisfied with both the quality and price. 😊
Brille passt nicht. Rutscht an der Nase runter und ich sehe nicht gut mit den verbauten Gläsern. Ich finde es frech, das mir eine Entschädigung von 29 Euro angeboten wird oder alternativ ich die Brille zurückschicken kann, aber dann für Versand und Gläserbearbeitung extra zahlen muss! Ich kann doch nichts dafür, wenn die falsche Sehstärke von denen verbaut wurde
By Christian L.
Response from Aoolia· Jun 8, 2026
Wir bedauern sehr, dass du mit deiner Brille unzufrieden bist und diese Probleme hast. Bitte teile uns deine Bestelldaten mit, dann prüfen wir den Fall umgehend und finden eine passende Lösung für dich.
I have had a great experience with this company. I had been a bit concerned about ordering online, which I have done before with mixed results. But the selection of frames is excellent, with good range of prices, and I really wanted to try them. I had communication with the customer service team, as I became indecisive, and wanted to change something. They couldn't have been more helpful, responded to me promptly, and tried hard to resolve the issue. When my order arrived, I found they fit well, and the vision is really crisp and comfortable, so I am really pleased with them. They seem a lot better quality than online glasses I have ordered from other companies before, and mine were sent nicely packaged with free lens wipes. Of course you will need to upload an accurate prescription, and it depends on your preference for frames as to what is comfortable, but I am really impressed. Try to measure your pupillary distance as accurately as possible would be my tip! But a fantastic experience with the company so far overall, and it is definitely not a scam.
By Natasha
Response from Aoolia· May 28, 2026
Thank you for your wonderful and detailed review! We're overjoyed to know you've had such a great shopping experience. It means a lot that our customer service, product quality and packaging met your expectations. Thanks also for sharing your useful tips for other customers. We hope you enjoy your glasses for a long time 😊
I absolutely love my new glasses. The quality is high and ordering was very easy. Packaging was secure and high quality too.
By Tara V.
Response from Aoolia· May 27, 2026
Thank you so much! We're thrilled you love your glasses and are happy with our service and packaging 😊
I received my glasses last Thursday. I can't see a thing with them. It's like looking through a fish bowl. I've tried to contact them via phone call, chat, and email. No answer or email response. This place is a scam. They have my money and I have a piece of plastic..
By Brenda F.
Response from Aoolia· May 27, 2026
We’re truly sorry to hear you’re having trouble with your glasses and couldn’t get in touch with support. We will look into your issue right away and follow up with you promptly to resolve this problem.
It was a simple process
By Electra S.
Response from Aoolia· May 27, 2026
Thanks! Glad to hear the process was straightforward 😊
