Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
599 reviews
Aon Affinity Travel PracticeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
I had to make 2 phone calls to get everything right. Aslo, had to send information twice, they didn't tell me I had to have a number on each form I sent.
By DeLois
Response from Aon Affinity Travel Practice· Oct 18, 2024
Thank you for providing this feedback. We will use this type of information to continually improve.
Prompt review and settlement of a claim, paid in full. Contrast with a separate trip insurance policy we took out with Trawick for other expenses on this same cancelled trip. After more than 7 weeks of review - when 30 days was their commitment, we have yet to receive a claims review let alone any payment of this policy. I will never use Trawick again.
By Jeffrey H.
Response from Aon Affinity Travel Practice· Oct 18, 2024
Thank you Jeffrey.
AON was very helpful and handled my claim in an expeditious manner. Very pleased with the result/payment and the company.
By Gwen S.
Response from Aon Affinity Travel Practice· Oct 18, 2024
Thank you for taking the time to share your experience Gwen. We are happy to hear you were pleased.
The process to file the claim was straight forward and easy to follow. Submitting the information online was quick. The review process was done very quickly, and the repayment was completed shortly thereafter.
By Kenneth
Response from Aon Affinity Travel Practice· Oct 18, 2024
Thank you Kenneth for sharing your experience. We are thrilled to learn you found the process quick and easy to file a claim.
The experience was quick and "painless". Prompt response received! Thank you!
By Jane
Response from Aon Affinity Travel Practice· Oct 17, 2024
Thank you Jane. We appreciate hearing you felt experience was quick and painless, and our team processed your payment promptly.
Great response time. No delays. Great service
By Jean A.
Response from Aon Affinity Travel Practice· Oct 17, 2024
Thank you Jean. We love to hear you felt you received great service from us.
The claim settlement process was quick, efficient and simple. Thank you
By Martin R.
Response from Aon Affinity Travel Practice· Oct 17, 2024
Thank YOU Martin for taking the time to leave a review. We appreciate it.
Quick and Easy. It did what it said it would do if we needed to cancel our trip.
By Jen L.
Response from Aon Affinity Travel Practice· Oct 17, 2024
Thank you for leaving your review Jen. We are happy to hear you felt it was a quick and easy process.
