Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
599 reviews
Aon Affinity Travel PracticeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
We had to cancel our trip the day before our travel date because my husband was sick in the ER. AON reimbursed our trip money within a few days. Highly recommend them!
By Janet
Response from Aon Affinity Travel Practice· Nov 12, 2024
We are glad you were reimbursed quickly Janet. Thank you for sharing your experience.
THEY REVIEWED MY CLAIM IN A TIMELY MANNER AND PROMPTLY PAID.
By William Brown J.
Response from Aon Affinity Travel Practice· Nov 12, 2024
We are happy to hear that your claim was processed in a timely manner and promptly reimbursed.
Never received the promised payment.I origina`lly requested Pay Pal.You could not send I received notice that check would be mailed in 10 business days.Still no check,This is disgracefull and probably illegal
By george S.
Response from Aon Affinity Travel Practice· Nov 12, 2024
Please contact your claims examiner directly, or use our claims portal at https://aontravelclaim.com and we can look into this for you.
AON was wonderful and patient with me. I had to call a couple times to clarify my claim. Both times, the representatives were polite and very helpful.
By Darrell
Response from Aon Affinity Travel Practice· Nov 12, 2024
Thank you Darrell for taking the time to share your experience.
Timely processing of claim information and prompt payment. Very happy with AON.
By customerFrans
Response from Aon Affinity Travel Practice· Nov 12, 2024
We are glad to hear your claim was processed in a timely manner.
The company communicated each step of the way. They were specific in what information they needed and replied promptly to our request.
By Jacqueline
Response from Aon Affinity Travel Practice· Nov 12, 2024
Thanks Jacqueline. We are happy to hear you were pleased with the communications.
It would be 5 stars, but, when they said I needed a different form sent to get the claim approved, I attached it to the claim. 3 weeks later they said they need the form. I told them I attached it. They said they don't have it. I went to the claim and opened the attachment and it was there. I had to email it to them instead.
By George
Response from Aon Affinity Travel Practice· Nov 12, 2024
Thank you George. That is not a typical issue we see or hear about. Thank you for bringing it to our attention so we can monitor and improve.
Seamless process for a refund of my cancelled trip. Correspondence was clear, and responses to my questions answered promptly. .
By Janet L S.
Response from Aon Affinity Travel Practice· Nov 12, 2024
Janet, we are happy to hear you felt it was a seamless claims process. Thanks.
