AmTrust Financial ServicesReviews of amtrustfinancial.com

Terrible.I have a pending claim for 2 months, for a credit card, I have not received a single answer and the card is chasing me for payment. Waiting time is up for 30 days. either I don´t get an answer on the phone or disconnect. Time for a lawyer

We have a workman's comp policy with this company they owe us a refund due to an audit and they are slow walking the audit it has been 8 weeks since submitting the audit and still not done. We are filing a complaint with state as well. We are now also looking at taking our business elsewhere

If I could give no stars I would. Company still haven't paid out on claim and no update even though agreed to pay out in may and told be 7 days. Avoid company at all costs. When you ring they try get you off phone saying finance will pay you within 7-10 days but it never comes then 5 calls later same thing your told again and same outcome

I put a claim in over 2 months ago and have been chasing and chasing this company. Much of the time their phone lines do not work, one one day I called 5 times, every single time, I got passed on to someone and the line was cut off. The person dealing with my case has been on "annual leave" or some other kind of leave whenever I get in touch. My calls are never returned. Steer well clear of them.

I won't waste the space, just read all the other feedback before me. Dishonest, trying everything to buy time, decline genuine claim with silly reasons, you can't easily log a complaint... The Ombudsman will love this. Avoid them.

Disingenuous, unprofessional and unhelpful. Terrible quality customer service and quality of employee. No point expecting a response from anyone, it takes weeks and weeks. They do not care about their customers at all.

Awful awful company. Will do everything to avoid paying a claim, even on a legitimate case. The Compliants department are no better, ignore your question and chasers. With no means of escalations or resolution Would rate it 0 stars if I could. Terrible

Update: 19th Feb - Still awaiting a response. AmTrust Europe have taken over £266 from my bank over the past 12 months for an insurance policy I no longer require. I have attempted to reach out to them via the Contact Us form on their website (with the type selected as Complaint) but received no reply. I have called their office number and was told to email AmTrust Accounts, I received an auto response stating they'd be in touch in 2 working days but they haven't. Really poor customer service, I highly recommend you stay away.